Missed waste collections: If your bin is not collected on your normal collection day, please leave it out and we will collect it as soon as possible (including Saturday).
If your bin has not been collected on the original collection day as stated on your calendar, please report your collection as missed using our online reporting system before 12pm on following day. Alternatively you can email firstname.lastname@example.org or phone 0300 300 0013.
Please note: We can only return to pick up a missed collection if it is reported by midday the day after your usual collection day.
In all cases, please tell us which waste type has not been collected. The council is working closely with Biffa to resolve the operational difficulties that have led to some collections being delayed. We apologise for any inconvenience caused.
Information about our waste, recycling, grounds maintenance and street cleaning services.