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Lost/Damaged bins

Bins are the responsibility of the householder, not the council.

  • Householders are responsible for providing and maintaining their refuse and recycling bins, and for replacing them if worn out, damaged, vandalised, lost or stolen. This includes if your bin has broken during a collection because it has become brittle due to its age which becomes increasingly likely after the bin has reached 10 years old.
  • If you need to replace a worn out, damaged, vandalised, lost or stolen bin, you will need to contact Biffa directly on 01962 670 706 to arrange for payment and delivery of the new bin. The current cost of a bin is £36.94 including delivery. Only one 240 litre refuse bin can be purchased per household unless you are eligible for additional bins. There is no limit on the number of recycling bins a household may purchase.
  • However if your bin has been lost or damaged by the collection crew, please use this online form to report this and, if your case is approved, get a free replacement.

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