Contact us

Our offices and phone lines are open from 8.30am to 5pm (Monday to Thursday) and 8.30am to 4.30pm (Friday). In an emergency involving council property or services when we are closed, please refer to our out of hours phone numbers listed below.

Customer Service Centre
- Tel: 01962 840 222
- Out of hours (general): 01962 865 407
- Fax: 01962 841 365
- Email: customerservice@winchester.gov.uk
Parking office

Please contact parking by phoning 01962 848 346 or by using the online services and information here.

The parking office in reception has now closed and all enquiries should be done on line or over the phone.
Online reporting

You can use our online reporting service at any time to send us your general enquiries or report issues.
Waste and recycling

Tel: 0300 300 0013 (voicemail facility available out of office hours)
Building control
- Tel: 01962 848 176
Housing
- Tel: 01962 848 400
- Out of hours: 01962 865 405
Tourist information
Tourist Information Centre opening times throughout the year are available on the Visit Winchester website.
- Tel: 01962 840 500
Phone payments
- Tel: 01962 848 512 (24hr automated system)
Textphone and Minicom users

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.
Postal address

All postal enquiries should be addressed to: Winchester City Council, City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ. Please quote either a contact name or a reference number.