Accessibility Statement

This website is run by Winchester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

  • How accessible this website is

    We know some parts of this website are not fully accessible:

    • the text will not reflow in a single column when you change the size of the browser window
    • you cannot modify the line height or spacing of text
    • most older PDF documents are not fully accessible to screen reader software
    • live video streams do not have captions
    • some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘contact us’ page
  • How to request content in an accessible format

    If you need information on this website in a different format please email us at and tell us:

    • the web address (URL) of the content
    • your name and email address
    • the format you need, for example, braille, accessible PDF or Easy Read (pictures and simple print)
    • State the language you require
  • Reporting accessibility problems with this website

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us at

  • Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

  • Contacting us by phone or visiting us in person

    Find out how to contact us:

    Technical information about this website’s accessibility

    Winchester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

  • Contents that’s not within the scope of the accessibility regulations PDFs and other documents

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

    We do not plan to replace these documents with more accessible formats. However, users can request these in alternative formats using the contact details above.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

    Any new PDFs or Word documents we publish will meet accessibility standards.

    Preparation of this accessibility statement

    This website was last tested by Web-Labs Limited on 15 July 2020.

    Our approach to testing was to identify a representative sample of pages by:

    •using analytics to understand the most commonly used pages

    •using our insight to identify the pages most crucial to accessing our services. For example, the pages providing people information about how to complain to us

    •including in the sample most of the common page templates used on our website We also reviewed every page for readability and correct heading structure.

  • What we’re doing to improve accessibility

    We have a large number of other websites and third party sites which we know do not meet the required level of accessibility. We have an ongoing project to decommission and evaluate these websites and where appropriate rebuild them to the required standards. If you have any issue accessing any of these legacy sites please contact us on