In April 2024, new regulations for consumer standards were introduced for local authorities by the Regulator of Social Housing (RSH). To make sure that we were meeting the new standards as soon as possible, we committed to reviewing our housing service performance, measuring it specifically against the new standards. 

For more information click here on the Regulator.

DecembeDecember 2025 Performance 

Click here ^{(pptx, 10.4mb)} to see our TACT annual report  on our key performance for 2024/25

• Call handling & customer satisfaction​
• Arrears performance​
• Voids performance​
• Responsive repairs​
• Compliance – ‘the big 6’​
• Fire safety​
• Damp & Mould​
• ASB ​
• Retrofit

From April 2023 social housing providers started collecting data on the new TSMs which will be submitted to the Regulator in 2024 and each year going forward. 

The Tenant Satisfaction Measures focus on five key themes, which contribute to the overall satisfaction levels:

• Keeping properties in good repair
• Building safety and safety checks
• Respectful and helpful engagement
• Effective handling of complaints
• Responsible neighbourhood management

Read the Tenant Satisfaction Measures leaflet from the Regulator of Social Housing here.

Our data submission for June 2025 can be found here this is for  measures for 2024/25 and survey for September 2024

Please see link under the documents section on this page for the full infographic of results from the 2024 survey.

We aim to offer good customer experience and good standard of service at all times, but recognises that, at times, things can go wrong. If they do, we need to know so we can put them right and learn from them. Visit the housing complaints web page to see how you can make a complaint.

 Please see link under the documents section on this page for the annual performance for 2023/24

If you would like to be involved in working with the council to improve services and learn from complaints contact Tenant Involvement to find out the different ways you can do this. email tenantpartnership@winchester.gov.uk or phone the Freephone number 0800 716 987.’

The report provides (available in the downloads on the right ) you with a review our performance and, includes a summary of the work that we did throughout this financial year and what our plans are for next year.

We welcome any feedback you may have regarding our Annual Report. Please email us.

 

 

 

We have a number of Housing Improvement Workshops for pur tenants to attend to have an influence on housing services. for more information click here  

Nutrients and Water Quality

High levels of nutrients, particularly nitrogen and phosphorus, can harm rivers, streams and estuaries. Too many nutrients cause excessive plant and algae growth, which reduces water quality and damages wildlife and natural habitats. This problem is known as eutrophication.

Nutrients can enter watercourses from a range of sources, including septic tanks, sewage treatment works, farming activities and some industrial processes.

Nutrient Neutrality and New Development

In 2019, Natural England introduced rules requiring new housing developments in the Solent catchments to be nutrient neutral. This means new developments must not increase the amount of nutrients entering protected water environments.

To meet this requirement, developments must reduce or offset their nutrient impact for the lifetime of the development. One way this is achieved is through Nutrient Mitigation Credits, which are created by upgrading sewage treatment facilities to remove more nitrogen and phosphorus. These credits can then be used to offset nutrients from new homes.

Winchester City Council’s Approach

To support new housing while protecting the environment, Winchester City Council has invested in upgrading sewage treatment systems it manages. These upgrades reduce nutrient levels and create mitigation credits that help developments meet nutrient neutrality requirements. Any profits generated from the sale of nutrient mitigation credits are reinvested into the Council’s housing stock.

Pilot upgrades were completed at The Goodens STW in Cheriton and Northington Road STW in Itchen Abbas during 2023–24. Following their success, further sites are being upgraded in collaboration with the Partnership for South Hampshire (PfSH).

Monitoring and Results

All upgraded sites are subject to regular monitoring and maintenance by the Council to ensure continued effective performance. Nutrient testing results are published as part of this ongoing monitoring programme.

The upgraded systems are considered to be performing satisfactorily where the average results for the relevant determinands are below the baseline thresholds established by Natural England.

The following links provide access to the nutrient test results from the upgraded sites:

2026  Nutrient results 2025  Nutrient results  2024  Nutrient results

For further information vist Nutrient Neutrality - Nitrates and Phosphates - Winchester City Council