Tenants Satisfaction Survey

Tenants Satisfaction Survey – March and April 2019

We use this survey to find out what service improvements are important to tenants and compare our performance against other organisations. We will also be interested to hear whether tenants think we have made any improvements since the last survey and which areas need attention in the future.

The City Council will be conducting its next survey in March and April 2019. M-E-L Research Ltd has been appointed to carry out the survey on its behalf. A random sample of general needs tenants (approximately 33%) and all sheltered tenants will be sent questionnaires.

Tenants for whom the City Council hold email addresses will receive an email from MEL Research 11 March 2019 with a link to enable them to complete the survey online. The survey forms will be posted, to those who’ve not responded to the email and those for whom we do not hold an email address, week commencing 25 March 2019. Households are being asked to complete the form by 26 April 2019.

We would be grateful if tenants who receive a form use this opportunity to tell us their views. The survey can be returned using the pre paid envelopes enclosed with their questionnaires or online using the website details provided in the covering letter.

M-E-L Research Ltd operate a Freephone service on 0800 0730 348 for tenants to contact if they have any queries or if tenants prefer they can contact the Customer Service Centre on 01962 848 400.

Answers will be treated in the strictest confidence and only used for research purposes. It will not be possible for individual households or addresses to be identified in the findings.

Questionnaires returned by 26 April 2019 will be entered into a prize draw where the first prize is an iPad mini, two second prizes each of £50 shopping vouchers.

The Housing Service talk through with TACT and Councillors the areas highlighted as in need of improvement and report back in future editions of the tenants’ newsletter on actions being taken to improve satisfaction with these service areas.

The report of the 2017 STAR survey can be found in the column to the right of this page.