Tenants Satisfaction Survey

The views of tenants is really important to Winchester City Council. Our Tenant Satisfaction Survey is a chance for tenants to tell us what they think of the homes and services we provide as their landlord.

The most recent survey was conducted in September and October 2024 by 'ARP Research'- the independent company appointed by us.

You can view the survey summary here: Tenant Satisfaction Survey 2024/25- Summary infographic ^{(pdf, 1.1mb)}

This survey is part of the new annual Tenant Satisfaction Measures that the Regulator of Social Housing has introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard customer satisfaction information which will include the results from this survey.

A sample of approximately a third of our general needs households (different sample from the previous year) and all sheltered, extra care and temporary accommodation residents received a paper survey in mid September, with reminders (if applicable) in early October. Those households for whom the council holds contact details for also received invitations/reminders to an online survey, via email and text message. The survey closed on Friday 1 November 2024.

Further information about how tenants can help us improve services and get involved can be found on the Tenant Partnership pages of our website.

Last Updated: Wednesday 30 April 2025