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Tenants Satisfaction Survey

Tenants Satisfaction Survey – May - June 2023

Your views are really important to Winchester City Council. The survey is your chance to tell us what you think of the homes and services we provide as your landlord. The council will be conducting the next survey in May – June 2023.

This is part of the new annual Tenant Satisfaction Measures that the Regulator of Social Housing has just introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard customer satisfaction information which will include the results from this survey.

The council has appointed an independent company called ARP Research to carry out the survey on the council’s behalf.

A sample of approximately a third of our general needs households and all sheltered, extra care and temporary accommodation residents will receive a paper survey in early May 2023, with reminders (if applicable) at the beginning of June. Those households for whom the council holds contact details, will also receive invitations/reminders to an online survey via email and text message. The final returns date is Friday 16 June.

E-mails will come from ‘Winchester Council Tenant Survey’ ( Text messages sent directly from ARP Research will come from 07860 017 314.

If you receive a form please either complete and return the survey in the enclosed freepost envelope, or complete the survey online using the link provided or click on the following link to complete.

The report of the 2019 STAR survey can be found in the column to the right of this page.

Further information about improving services, getting involved and prize draw Terms & Conditions can be found on the Tenant Invovement pages of the website. 


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