Tenants Satisfaction Survey
Your views are really important to us and the Tenant Satisfaction survey is your chance to tell us what you think of the homes and services we provide as your landlord. We'll be conducting the next survey during September and October 2025.
The survey is part of the annual Tenant Satisfaction Measures introduced by the Regulator of Social Housing. At the end of every financial year, we, along with all other social housing landlords, will publish a range of standard customer satisfaction information, which will include the results from this survey.
We've appointed an independent company called ARP Research to carry out the survey on our behalf.
Approximately a third of our general needs households (different sample from the previous year) as well as all sheltered, extra care and temporary accommodation residents, will receive a paper survey in mid-September, with reminders (if applicable) early October. Those households we hold contact details for will also receive reminders to complete the online survey via email and text message. The final returns date is Friday 31 October 2025.
E-mails will come from ‘Winchester Council Tenant Survey’ winchester@arpsurveys.co.uk. Text messages sent directly from ARP Research will come from 07860 017 314.
If you receive a form, please either complete and return the survey in the enclosed freepost envelope, or complete the survey online using the link provided. You can also click on the following link https://arpsurveys.co.uk/wcc/w to complete.
Further information about improving services and getting involved, as well as the prize draw Terms & Conditions, can be found on our Tenant Involvement web pages.