Our results are in from this year’s TSM survey. We are pleased to share the results of this year’s survey where we have performed well in 10 out of 12 questions with an overall satisfaction score of 78% for Winchester as a Landlord, back to our 2023/24 score. Two areas where we haven’t performed so well in are how we handle anti-social behaviour and making a positive contribution.

This annual survey provides an opportunity for tenants to share their feedback based on satisfaction across repairs, safety and quality of the home, communication and respect, anti-social behaviour, complaints handling and your neighbourhood.

How does my feedback make a difference?

Last year’s survey results helped us to improve how we deliver services and work with tenants to make improvements.

• We have set up complaints focus group to work in partnership with tenants to scrutinise and improve our complaints handling.
• Close working with contractors has increased satisfaction by 10% for communal areas clean and well maintained
• Moved around the district to hold housing improvement workshops focusing on areas which were least satisfied; Stanmore, Winnall & Highcliffe, Bishop’s Waltham and Kingsworthy
• 5 community hubs and 4 digital hubs across the district to provide more outreach work amongst our communities
• Policy co production group set up to work with tenants to review and co produce policies
• Work with specialist ASB experts RESOLVE engaging with tenants, partner agencies and staff to review the service and develop an action plan

Action plan

This year’s satisfaction results are being reviewed with staff and tenants to create an action plan which will be shared and monitored through our tenant engagement structure of Housing improvement workshops and TACT board.

To find out how you can get involved  or if you would like a paper copy of the results summary, you can email TenantPartnership@winchester.gov.uk or phone 0800 716 987.