Refuse collection (general waste bins)

Temporary changes to waste collections due to COVID-19

We’re working hard to minimise disruption to regular waste collections. There are some changes that we need your help and support with.

  • Longer collection running times

    It is taking longer for crews to complete their rounds as:

    • there is more waste produced as people stay at home…
    • leading to more trips during individual rounds to offload the waste
    • the teams are also observing social distancing guidance during the rounds
    • and the departures from the depot are also being spaced out to support this guidance too
  • Putting bins out earlier

    Due to collections taking longer, we need to start some rounds earlier. Please place bins out for collection the evening before your scheduled collection day, or by 6.15am on your collection day as per your waste calendar. This is 45 minutes earlier than the usual time to allow the staff to stagger their start times and reduce their contact with others.

  • Managing waste responsibly from household with suspected Coronavirus

    If you or someone in your household has COVID-19 – or shows symptoms of COVID-19 - please help us prevent the spread of the virus by taking the following steps with materials that may be contaminated, such as waste tissues, disposable cloths or wipes used to clean surfaces.

    • Step one – Place materials into a plastic bag and tie it when full
    • Step two - Once the bag is full, double bag it in a second bin bag or plastic bag and tie it up.
    • Step three - Store the bags for 72 hours (three days) and then place them in your normal wheeled bin.

    If you don't receive a wheeled bin collection, please make sure a council-issued bag label is placed on the outside of the double-bagged waste.

    For more information, visit:

  • Extra waste bags

    Biffa teams cannot collect extra waste or recycling left alongside your bin at this time. 

    We want to take care of our crews so they can continue to work for as long as possible and we want to avoid them coming into direct contact with waste.

    If you have extra waste or recycling , please bag it up securely and store it.

    Please put it in your bin for the next scheduled collection.

  • Disinfect bin handles

    Please take extra care to disinfect or clean the handle of your wheeled bin or box when you put it out and after collection.

    This is an extra precaution for the crews and you to reduce the risk of passing any infection

    Additional guidance:

    • Continue to place your wheeled bin, glass box or bag out at your normal collection point.
    •  Please collect your wheeled bin, glass box or bag as soon as possible following the collection.

     Hampshire County Council Household Waste Recycling Centres are all closed but please do not put any of the following items in your refuse bin:

    • Stones or brick rubble
    • DIY materials
    •  Paint / chemicals or oil
    • Hot ashes
    • Clinical waste (we continue to provide a free domestic service for this)
    • Commercial, trade or industrial waste
    • Scrap metal
    • Poisonous or noxious waste
    • Garden waste
    • Electrical products

Please try and recycle as much as you can!  Some items that are not accepted in your kerbside recycling bin such as glass bottle/jars and clothing and textiles can still be recycled elsewhere at a Household Recycling Centres (see link). Remaining non recyclable waste (household refuse) is incinerated, generating energy which is fed back in to the national grid.

  • Things not to put in your household refuse bin

    Regretably should any of these items listed below be found in your household refuse bin it will not be emptied. Any offending items will need to be removed before the next collection. You can dispose of some items listed above at Household Recycing Centres

    • Stones or brick rubble
    • DIY material
    • Paint / chemicals or oil
    • Hot ashes
    • Clinical waste (we provide a free domestic service for this)
    • Commercial, trade or industrial waste
    • Scrap metal
    • Poisonous or noxious waste
    • Garden waste
    • Electrical products
  • Overloaded bins
    • Only one 240 litre household refuse bin will be collected per household.
    • If you overload your bin the crew will take the excess out, empty the bin and put the excess back in.
    • Extra rubbish left on the ground will not be taken so please do not leave it out at all.
  • Extra rubbish
    • You can dispose of excess and bulky waste at your Household Waste Recycling Centres. Alternatively, we can collect bulky household waste for you although there is a charge for this service.
    • If you regularly produce excess waste we can advise you on how to recycle more of your waste.
    • If you are a family of 6 or have qualifying medical reasons, you could get an additional 140 litre bin.
    • To discuss your circumstances and the opportunities available to you, contact us on 0300 300 0013.
  • Reporting a missed bin collection

    If your bin/sack has been missed on the scheduled day of collection and you contact our Customer Services team before 12pm the following working day, collections will be made by crews in the area as soon as possible. Unfortunately if you contact us after 12pm the following day a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.

    • Report a missed bin using our online reporting service
    • email  
    • or  telephone  0300 300 0013. Our office hours are 08:30-17:00 Monday to Thursday and 08:30-16:30 on Fridays. You have the option have the option to leave us a voicemail on the 0300 300 0013 number when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of which waste type was not collected.

    Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.

  • Purchasing new or additional bins

    Householders are responsible for providing and maintaining their refuse and recycling bins and replacing them if worn out, damaged, vandalised, lost or stolen. New residents will need to buy a bin if there are no containers. If the house is a new build you will need to ask the builder if they will be purchasing containers, if not you will need to purchase them yourself.

    Bins are the responsibility of the householder, not the Council. The current cost of a bin is £31.34 including delivery. Only one 240 litre refuse bin can be purchased per household unless you are eligible for additional bins if more than 6 people are living at the property. You can apply for an extra bin by completing this form.

    There is no limit on the number of recycling bins a household may purchase. If you wish to purchase an additional recycling bin please contact us on 0300 300 0013

  • I haven't had a calendar delivered?

    Your calendar is available online by using our post code look up app and inputting your post code into Post code look-up, alternatively if you would like a paper copy delivered just complete the on-line form and we will put one in the post.

  • Contact us

    Office hours: Monday to Thursday: 8.30am - 5.00pm, Friday: 8.30am - 4.30pm

    • email:
    • telephone 0300 300 0013. A voicemail facility is available when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of your enquiry.