Frequently asked questions

Please find the answers to some frequently asked questions below:

  • When can I sign up? 

    You can now sign up online or over the phone!

    Direct debit payments are due to start in mid November.

  • Can I start using my new bin when it has been delivered? 

    Yes - you can start using your bin straight away. 

  • What is the cost for the new service?

    The annual fee is:

    • £59 for a standard size bin
    • £39 for a smaller bin

    Unlike many local authorities that run this type of scheme, we are not asking for you to purchase the bin, this is included in the annual cost. 

    Once you have subscribed to receive the service, you will be delivered a brown wheeled bin.

  • How do I pay?

    You will be able to pay online or via direct debit. There will be detailed terms of conditions available to view as part of the sign up.

    Phased payments, part payments or discounts are not available.

  • How big are the bins?

    The standard sized bin (240l) is 1m high, 70cm deep and 60cm wide (jpg, 2mb) (Equivalent to 2.7 of the current garden waste bag)

    The smaller bin(140l) is 1m high, 55cm deep and 50cm wide. (jpg, 2.4mb) (Equivalent to 1.6 of the current garden waste bag)

  • Can I continue with my garden waste bag?

    No. However, if you have a council approved bag system for your current residual waste or recycling service because of accessibility issues, or the type of house frontage that you have, you will be able to continue with a bag system, but you will have to pay for the collection - £39 for up to two bags (equivalent to smaller bin), and £59 for up to three bags (equivalent to standard bin).

    There are some council approved locations where for operational reasons there is not room for an additional bin, which will continue to operate with a bag collection, but on the same charged for basis as above.

  • Can I keep my existing bag?

    Yes you can keep your existing bag to move material around your garden, but collection will only be made from the new bins, unless you are from a (council approved) property which is not able to receive one.

  • My property is not suitable for another bin - can I continue using the bag instead of a bin for the new service? 

    If you think you need to continue using your garden waste bag because there is not space for a new bin, please contact our customer service team. 

    They will take your details, and we will then review your request and let you know if for operational reasons you are able to keep a bag service.  You can then make the decision to purchase the service.

    All properties which currently have a bag collection for recycling or residual waste, will continue with a bag service for garden waste if they choose to sign up. 

  • Where else can I take my waste?

    You are able to take your garden waste free of charge to the Household Waste Recycling Centres, or you can compost it at home. Find out more here: www.getcomposting.com

    If garden waste is added to residual waste bins, these will not be collected.

  • Can I share a bin?

    You are able to share the bins with a neighbour if you want to reduce your individual cost, but we will need a single point of contact from whichever is the lead neighbour.

    If you currently receive an assisted collection and sign up to the new service, you will continue to receive an assisted collection.

  • Will you still collect Christmas trees?

    Christmas trees will continue to be collected from all properties in the weeks after Christmas as detailed on your calendar.

  • Will assisted collections continue?

    If you currently receive an assisted collection and sign up to the new service, you will continue to receive an assisted collection.

  • Can I get a refund on my extra garden waste bags? 

    If you have bought an additional garden waste bag between January 2020 and July 2020 you are eligible for a refund on what you paid, once you have signed up to the new service.

    Please contact our customer service centre.

 

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