Tenants Satisfaction Survey May - June 2023
Thank you for taking the time to complete the Tenants Satisfaction Survey 2023. The closing date for returns has now passed and the survey has closed. Please see link under 'documents' on this page for the infographic of results. The winners of the prize draws have been notified.
Your views are really important to Winchester City Council and this survey is your chance to tell us what you think of the homes and services we provide as your landlord. Keep an eye out for future Tenant Satisfaction Measure surveys. These are part of the new measures that the Regulator of Social Housing has introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard customer satisfaction information which will include the results from this survey.
The council has appointed an independent company called ARP Research to carry out the survey on the council’s behalf.
A sample of approximately a third of our general needs households and all sheltered, extra care and temporary accommodation residents recieved a paper survey in early May 2023, with reminders at the beginning of June. Those households for whom the council holds contact details, also received invitations/reminders to an online survey via email and text message. The final returns date was Friday 16 June.
The report of the 2019 STAR survey can be found in the documents section of this page.
Further information about improving services, getting involved and prize draw Terms & Conditions can be found on the Tenant Invovement pages of the website.
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Survey FAQs
Please use the link in the Documents section on this page to find out more about the survey.
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Survey Results
Please see link under the documents section on this page for the full infographic of results from the 2023 survey and links to reports from previous surveys. Headlines will be included in the annual report and eNewsletters. If you would like a paper copy of the infographic summary of the results please email tenantinvolvement@winchester.gov.uk or phone 0800 716 987.
Page 1 of report Infographic 2023 Results and recommendations will be discussed with housing teams, councillors and tenant groups such as TACT and the Service Delivery Groups.