Tenants Satisfaction Survey

Winchester City Council will use this survey to find out what service improvements are important to tenants and compare our performance against other organisations. We will also be interested to hear whether tenants think we have made any improvements since the last survey and which areas need attention in the future.

Results from these surveys tell us that satisfaction levels for the overall housing service Winchester City Council provides is high with 87% of all tenants satisfied in 2015.

The Housing Service talk through with TACT and Councillors the areas highlighted as in need of improvement and report back in future editions of the tenants’ newsletter on actions being taken to improve satisfaction with these service areas.

Copies of the reports from these surveys are available below.

2017 Survey


In March 2017 the City Council will be conducting this year’s satisfaction survey of council tenants. M-E-L Research Ltd has been appointed to carry out the survey on its behalf. A random sample of general needs tenants (approximately 38%) and all sheltered tenants will be sent questionnaires on 20th March 2017.

Those for whom we hold email addresses will be contacted by MEL Research by email week commencing 13th March 2017, and will have the opportunity to complete in that week via an online link. Those who complete this way will not be sent a paper survey.

The deadline for returns is 17th April 2017.

We would be grateful if tenants who receive a form use this opportunity to tell us their views. The survey can be returned using the pre paid envelopes enclosed with their questionnaires or on line using the website details provided in the covering letter.

M-E-L Research Ltd operate a Freephone service on 0800 0730 348 for tenants to contact if they have any queries or tenants if they prefer they can contact the Customer Service Centre on 01962 848 400.

Answers will be treated in the strictest confidence and only used for research purposes. It will not be possible for individual households or addresses to be identified in the findings.

All questionnaires returned will be entered into a prize draw where the first prize is an iPad mini and two second prizes of £50 high street shopping vouchers.