Contact us

Contact us

The City Offices are in Colebrook Street, Winchester, Hampshire, SO23 9LJ. Our offices and phone lines are open from 8.30am to 5pm (Monday to Thursday) and 8.30am to 4.30pm (Friday). You can call our customer service centre on 01962 840 222.

Our offices and phone lines are open from 8.30am to 5pm (Monday to Thursday) and 8.30am to 4.30pm (Friday). In an emergency involving council property or services when we are closed, please refer to our out of hours phone numbers listed below.

  • Customer Service Centre
  • Parking office

    The Parking Office is open Monday to Friday 9am to 4pm. You will find it within the main reception at City Offices, Colebrook Street, Winchester.

    • Tel: 01962 848 346
  • Online reporting

    You can use our online reporting service at any time to send us your general enquiries or report issues.

  • Waste and recycling

    Tel: 0300 300 0013 (voicemail facility available out of office hours)

  • Building control
    • Tel: 01962 848 176
  • Housing
    • Tel: 01962 848 400
    • Out of hours: 01962 865 405
  • Tourist information

    Tourist Information Centre opening times throughout the year are available on the Visit Winchester website.

    • Tel: 01962 840 500
  • Phone payments
    • Tel: 01962 848 512 (24hr automated system)
  • Live help

    Chat to an online advisor via text by clicking the blue Live Help button on the right side of this page between 9.00am and 4.00pm Monday to Friday. Outside of these hours you can leave a message and we will contact you when we're back.

  • Textphone and Minicom users

    Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

  • Postal address

    All postal enquiries should be addressed to: Winchester City Council, City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ. Please quote either a contact name or a reference number.