Bin collections - service update

Customers are advised to leave their bin out if it has not been collected and it will be emptied as soon as soon as possible.

To report a missed bin collection please visit https://www.winchester.gov.uk/report 

The council is experiencing a high volume of calls due to the recent disruption to waste collections and we recommend using our online report form as the fastest way to resolve an issue with a missed bin collection. The form can be found here.

  • Why are we experiencing issues with bin collections?

    Our service provider has been experiencing unprecedented difficulties with vehicles and staffing, this has led to a backlog of waste collection services in a number of areas across the Winchester and East Hampshire districts.  We apologise sincerely to any of our residents affected by a late bin collection. 

  • What are we doing to solve the issue?

    We have been working closely with our provider to address these issues, with additional staff and vehicles being invested in. Collection work is also being carried out at weekends and other contractors have been brought in to complete all outstanding collections with a view to returning to normal service by the end of the week. Although much of the backlog of collections has now been completed,  we are continuing to monitor progress and will keep residents updated as our service provider continues to work to resolve the issues.

  • What should I do if my bin has not been emptied on the scheduled day?

    If you find your bin has not been emptied on the scheduled day, please leave it out and it will be emptied as soon as possible. Additionally, please report the issues using this form.

 

Date Service update
14 June 2019 Three vehicles will be out in Winchester today to work on the backlog of missed collections.
13 June 2019

All rounds will be deployed today and we are expecting four vehicles to be out making collections. These crews will carry out todays scheduled collections and will continue to work on the backlog.

12 June 2019 Day to day collections are now up to date there is a still a backlog of missed collections. Biffa are deploying two trucks to work on these today and all missed collections are expected to be up to date by the end of this week.
6 June 2019  Customers are advised to leave their bin out if it has not been collected and it will be emptied as soon as soon as possible.
3 June 2019

Our waste team is currently experiencing a high volume of calls due to the recent disruption to waste collections.

Missed bins can also be reported on-line here

We understand our customer's frustration and apologise for the current inconvenience.

31 May 2019

Our service provider has been experiencing unprecedented difficulties with vehicles and staffing which has led to a backlog of collection services. This has resulted in some collections not taking place on their scheduled day and I would like to apologise for any inconvenience this has caused you. We have been working closely with our provider to address these issues, with additional staff and vehicles being invested in. Collection work is also being carried out at weekends.

 

If you find your bin has not been emptied on the scheduled day, please leave it out and it will be emptied as soon as possible.

 

We remain committed to resolving these matters and returning to normal service as quickly as possible.