Contacting the council

We are here to help our residents, here are some useful numbers to contact us on. You can also pay for many council services online.

Winchester City Council’s reception team and customer advisers are here to help. While the reception is closed the council is now operating a telephone and virtual appointment system to help residents. To contact the reception please call 01962 840 222 or email customerservice@winchester.gov.uk

Telephone numbers:

  • Customer Service Centre: 01962 840 222, out of hours 01962 865 407, you can also text 07797877004 and email customerservice@winchester.gov.uk
  • Parking Office: 01962 848 346
  • Waste and Recycling: 0300 300 0013
  • Housing: 01962 848 400 and the out of hours number is 01962 865 405
  • Housing Options and Homelessness: 01962 848 163
  • Benefits: 01962 848 539
  • Council Tax and Business rates: 01962 848 288
  • Environmental Health: 01962 848 097
  • Planning: 01962 848 177
  • Planning Enforcement: 01962 848 480
  • Trees: 01962 848 301
  • Building Control: 01962 848 176
  • Online reporting: You can report any issues here
  • To pay online: Click here