If you disagree with the issue of a Penalty Charge Notice (PCN) write to Winchester City Council within 14 days of the date of issue of the Penalty Charge Notice (PCN) giving your reasons or explanation why you feel that the PCN should be cancelled. If you are a vehicle owner and have received a Notice to Owner (NTO) document and feel you have grounds to make representations under the grounds listed on the NTO, you can submit your representations in response to the NTO in writing.

If you have supporting documents you wish to be considered with your challenge, for example a scan of a ticket/permit, or other document or photograph, you can attach this to your email or upload your document using the online challenge form. If sending your challenge by post, we recommend you send a copy in case the original document is lost, or if it is a pay and display ticket, take a copy for you to keep.

Challenges must be made in writing and can be submitted in the following ways:

• Appeal online
• Email (Send to parkingappeals@winchester.gov.uk )
• Letter (send to Winchester City Council, Parking Services, City Offices, Colebrook Street, Winchester, SO23 9LJ)

Within your challenge letter please ensure that you supply:

• the relevant ten character Penalty Charge Notice (PCN) number e.g. WR51235123 or YW51235123) and
• your name and address so that we can reply to you.

If your challenge is received within 14 days of the date of issue of the PCN and if your challenge is subsequently rejected following our consideration, you will be given 14 days from the date of our letter of rejection to pay the discounted PCN rate. This letter will also explain how you may further challenge the PCN by way of the statutory appeals process.

If you fail to ensure that any challenge is received within 14 days from the date of issue of the PCN, then the full PCN amount may be payable, upon any rejection.

If we accept your reasons for challenging or appealing against the PCN, we will cancel the PCN. You will receive a letter or email confirming this action.

Payment of Penalty Charge Notices may be made by the methods detailed below.

It is the responsibility of the payee to ensure that any payment is received by the Council within any stated time period.With all payments please ensure that the Penalty Charge Notice (PCN) number is supplied so that the payment can be allocated correctly.

By Online Payment

Please use our E-Payment Facilities to pay your PCN Online. Please ensure that you have your PCN number, vehicle registration number and payment card details to hand to use this service. Your payment will be updated on the online information after the next working day.

By Telephone (Automated Payment)

For convenience payments can be made 24 hours a day, 7 days a week by using our automated telephone payment system.
Call 01962 848 512.

By Telephone (Direct contact with Parking Services)

Credit and Debit card payments may be made by telephone on 01962 848 346. (Monday to Thursday 9am-5pm, Friday 9am-4.30pm)

In Person

Payments may be made in person at Payment Kiosks within the City Offices reception, Colebrook Street, Winchester. Opening hours are: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 4.30pm. Saturday and Sunday closed.

By Post

Send Payment (cheques and postal orders only), payable to Winchester City Council and post to Parking Services, Winchster City Council, City Offices, Colebrook Street, Winchester, Hants, SO23 9LJ. Please include any payment slip provided, completed as required.

If posting your payment, to avoid any claim for full or increased charge, please ensure that payments are made with consideration to Royal Mail delivery times and potential delays to this. If you require a receipt you must enclose a stamped addressed envelope.

With all payments please ensure that the Penalty Charge Notice (PCN) number is supplied so that the payment can be allocated correctly.