Council set to introduce cash kiosks to speed up service

Winchester City Council is set to introduce self-service cash kiosks as part of the refurbishment of its customer service centre, which will re-open early in the new year.

The machines, which will replace the existing cash office, will allow customers to carry out a range of transactions quickly and easily, reducing queue times and improving customer experience in the Colebrook Street Office.

The two kiosks will be accessible to all customers daily from 08:30 to 17:00, an hour longer than the existing cash office.

Customers will be offered support during the transition from cash office to kiosk by specially trained staff, who will be on hand to help customers use the machines.

Councillor Stephen Godfrey, Portfolio Holder for Professional Services said:

We are keen to provide our customers with a range of ways to pay so that they can carry out their transactions quickly and conveniently.

By installing the kiosks and extending the opening hours, we aim to make life simpler for all. Our staff will ensure that customers feel supported while they get used to this change.

You can find out how to pay for a range of council services using this link: