Winchester City Council has installed the internet throughout all of our sheltered schemes (not bungalows).

You will be able to connect to the internet across all communal areas and in every home too.

Getting older people online has already made positive changes to tenants’ lives by combating loneliness, improving mental and physical health, strengthening relationships with family and friends and of course learning new things. The shift from internet access being a ‘nice to have’ to being an essential part of daily life for many people is being reflected in the Government’s direction for interactions with many public service.  Winchester City Council is committed to continually improving the lives of tenants through digital participation.

You will need a password to gain access to the internet, using your phone, tablet or computer. If you want to use a smart TV or gaming console you will need a separate password.  The sheltered housing team can let you know the password for your scheme.

The internet is defined as, internet browsing, web services, chat room, bulletin boards, newsgroups, peer to peer file sharing and instant messaging software.  Use of the internet is monitored for security and management reasons.  Users may also be subject to limitations on their use of such resources.  The specific content of any internet access will not be monitored unless there is a suspicion of unacceptable or excessive usage.

If you experience any problems with the speed, or getting connected email Social Telecoms   support@socialtelecoms.org.uk or call 01743 730 100 the opening hours are 8:30am to 17:00pm Monday-Friday for Social Telecoms.  Or speak to the Sheltered Housing Team. 

The following information will be needed:

• Flat number:
• Time of day:
• Why was the Wi-Fi being used e.g. General browsing, streaming TV etc.:
• Device being used e.g. iPhone, Samsung Tablet etc.:
• MAC address of the device:

The MAC address and flat number could be really important in the investigation as this will allow us locate the device on the network and see what signal strength the flat and device are receiving.  Click here to find the MAC address.

If you are one of our sheltered tenants living at one of our schemes with internet, we have a limited number of tablets which you can borrow.  This is a great way to see how you get on using a tablet before you go and get your own. Speak to the Sheltered Housing team for more information.

Are you struggling with your tablet/ laptop/ smart phone? Need some one-on-one IT support? Introducing our FREE Digital Drop-In Sessions where you can access expert assistance for all your tech-related questions and challenges.

Every second Tuesday of the Month 10.00am – 12.pm at King Harold Court, Residents Lounge, Christchurch Street, Winchester, SO23 9SA.

New drop in session at Alresford starting 4 October.

Every first Friday of the month 10.00am - 12pm at Makins Court, Windsor Road, Alresford, Winchester, SO24 9HX

What to Expect:

• 1-to-1 IT Support: Our Digital Champions are here to help you with any tech-related questions or issues you have, whether it's setting up a new tablet/ laptop, discovering how to stay safe online, or learning how to use websites.
• Bring Your Own Device: You can bring your smartphone, tablet, laptop, or any other digital gadget you need help with. Our Digital Champions are well-versed in a wide range of devices and platforms. Don’t have a devise? Don’t worry! We can provide laptops to use at the session.
• Friendly and Patient Staff: We understand that technology can be daunting, but don't worry! The Digital Champions are patient, friendly, and dedicated to helping you at your own pace.
• Open to all: Digital Drops-Ins are open to all!
• No Cost Involved: That's right, our Digital Drop-In Sessions are absolutely FREE. We believe in making tech support accessible to everyone.

For any enquiries, feel free to reach out:

Charlotte Bailey, Wellbeing and Inclusion Officer cbailey@winchester.gov.uk 

01962 848 267 / 07831 697 493

Don't let tech troubles hold you back any longer. Mark your calendar, and we look forward to seeing you at our next Digital Drop-In Session!

Whatever you want to use the internet for, you can find the help you need to get started. You’ll find links to step-by-step guides created by professional tutors at Learn My Way they can help you explore all aspects of using the internet and computers.

Here are some other websites for training guides:

• GCF Learn Free   
• Make use of
• Get safe online
• Digital Unite
• Every Care 

 

Sheltered Housing

Tel: 01962 855 335

Email: Shelterdhousing@winchester.gov.uk