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Rough Sleepers

What should I do if I find someone sleeping rough?

Should you find someone sleeping rough within the district please contact StreetLink.

StreetLink is the national service set up to enable rough sleepers to become connected with the support they need. There are three ways that you can contact StreetLink to tell them about a rough sleeper:

  1. Call 0300 500 0914. This is a free phone number and lines are open 24 hours a day, seven days a week.
  2. Visit and click ‘Tell us about a rough sleeper@ and fill in as many details as possible.
  3. Download the mobile app (available for free from the iTunes and Google Play stores) and follow the same steps as the website.

Any details you may provide about the rough sleeper will be sent to both the housing options team at the City Council and to Trinity Winchester, the local day centre providing support for the homeless, who will aim to make direct contact the rough sleeper in order to provide relevant advice and assistance. A few days later StreetLink will follow the case up with the City Council and can provide you with an update.

Please remember that you do not need to approach anyone rough sleeping directly.
You can also contact the Housing Options Team at the City Council directly during office hours 9.00am to 5.00pm in the following ways:

Face to face with a Housing Options Officer at our drop in Triage Service based in the Customer Service Centre, via email or by telephoning the duty line on 01962 848 163.

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