Home Energy Advice

We are working with Hampshire County Council work together to provide advice services to help people keep warm and healthy in their homes, especially those who are struggling to pay their heating bills.

Living in a cold, damp house makes life uncomfortable and can lead to serious health problems such as respiratory diseases, asthma, depression, heart disease and strokes. 

If you have problems heating your home, then take advantage of this free service which can help you to cut your energy bills while helping to tackle global warming.

  • Help for Council & Housing Association Tenants

    Do you live in a Council or Housing Association home? The Home Energy Advice service is designed for you!

    How can we help?

    • Advice on ways to stay warmer and cut your energy bills – that cost very little or nothing at all
    • A home visit to check out the problem and provide a report for your landlord recommending repairs to keep you warmer
    • When we have funding, free LED lights and pipe insulation for people on benefits
    • Free loan of energy monitors – so you can see how much electricity you’re using and where you can make savings
    • Assistance to switch your energy provider or tariff to help give you savings on your fuel bills
    • And you can also look things up for yourself on our website at WinACC.org.uk

    Some of our services are subject to availability and conditions.

    Are you helping someone else and need advice?

    If you help vulnerable people and would like to know more about how you can help people to reduce their energy costs and still stay warm, we offer free training, casework support and advice to anyone in Winchester District, from volunteer visitors to the elderly to professional staff at housing associations, advice agencies and community agencies.

  • Help For Private Tenants & Homeowners

    Do you own your own home? Or rent from a private landlord? The “Hitting the Cold Spots” service is designed for you.

    Call us today on 0800 804 8601*
    *9am-5pm, Mon – Fri. May not be free from mobiles. Call 02380 336 172 for landline rates.

    Hitting the Cold Spots dedicated Advice Line gives advice and support about how you can reduce your energy bills and stay warm. Your call will be answered by a member of our Hampshire-based, friendly and knowledgeable team from the Environment Centre.

    How can we help?
    The Hitting the Cold Spots Team could help you with:

    • Visits from Hitting the Cold Spots Advisors offering advice and practical support
    • Support with alternative heating measures (electric oil filled radiators) if you are without heating
    • Help to access funding where available for boiler repairs and replacements
    • Access to small grant support to help cope with winter fuel emergencies
    • Practical support and advice with debt, money and benefits
    • Free Home Safety visits which can include a carbon monoxide monitor, smoke detector and a fire safety plan
    • Assistance to switch your energy provider or tariff to help give you savings on your fuel bills

    Some of the above services and emergency relief are subject to availability and conditions apply.

Tips and Advice

  • Draughts

    If you don’t have UPVC external doors, the Council won’t necessarily replace timber doors if they are in good condition. However if they are draughty, we can do something about it. Phone the Customer Service Centre on 01962 865405 and ask for draught excluder to be fitted. Open flues/chimneys can also be a source of draughts. If you have an open fireplace that you don’t use, you can request that the Council decommission it and block off the chimney.

  • Turn it off

    Try to be aware of unnecessary lights left on, and appliances left plugged-in or on standby. Nearly all electrical and electronic appliances can safely be turned off at the plug without upsetting their systems – some satellite and digital TV recorders may need to be left plugged in so they can keep track of any programmes you want to record – but check the instructions on any appliances you aren’t sure about.

    A typical household could save between £45 and £80 a year just by remembering to turn off appliances left on standby.

  • Careful in the kitchen

    You can save over £43 a year just by being careful how you use your kitchen appliances. The following tips can help you reach this saving:

    • Set your washing machine to wash at 30°C.

    • Using a bowl to wash up rather than leaving the hot tap running.

    • Don’t fill your kettle right up every time – just boil the amount of water you need.

  • Get a head

    If you’ve got a shower that takes hot water straight from your boiler or hot water tank (rather than an electric shower) then you may be able to fit a water-efficient shower head and that could reduce your hot water usage whilst still maintaining the sensation of a powerful shower.

    Some water companies are giving shower heads away for free, so maybe contact your water company to see if you could receive one. Through installing a water-efficient shower head, a family of four could save around £65 a year on gas for water heating, as well as a further £95 on water bills if they have a water meter.

  • Turn the heating down

    Turning down your room thermostat by just one degree if it’s too warm inside could save around £75 a year.

  • Hot Water

    In most homes, the hot water is supplied by the main central heating boiler, either directly if it is a combi boiler, or from a hot water cylinder. Often there will be an electric immersion heater in the cylinder as well. Tip – use the boiler to heat the water, even in the summer. The immersion heater will be more expensive, and should only be used as an emergency back-up.

    In some homes, particularly those with electric storage heaters, the water can only be heated by immersion heater. There may be two immersions, one in the top of the cylinder and one in the bottom. Usually the bottom heater comes on at night, and heats the whole cylinder using cheap off-peak electricity. The top heater is used to provide additional hot water during the day if required, using expensive peak rate electricity. Tip – DO NOT leave a peak rate immersion heater on all day and all night. You will waste a lot of money keeping water hot when you don’t need it

  • Loft insulation

    Most of our properties already have a degree of loft insulation and the Council are undertaking to upgrade all properties to a depth of 250mm. If you have no insulation in your loft at all, please notify Customer Services so that we can make sure your home is included early in our upgrade programme.

  • Lighten your load

    Have you changed all your light bulbs for low-energy ones? You can now get energy saving bulbs to meet most requirements. They come in a variety of shapes, sizes and fittings. If the average household replaced all their regular bulbs with energy saving bulbs it could save around £45 a year.

  • Cavity wall insulation

    The Majority of WCC homes have long been fitted with cavity wall insulation where this is practically possible. Of course with some of our older buildings the construction makes this impossible.

  • Electricity

    Smart meters are the next generation of gas and electricity meters. Together with their accompanying in-home displays, smart meters will help you keep track of the energy you use in your home, and will cut out the need for meter readings. By providing information about your energy use, these devices can help you to make informed decisions to manage your energy costs. The government plans for every home and business in the UK to have a smart meter for electricity and gas by the end of 2020. Energy providers are responsible for arranging installations with customers to complete the roll-out. The installation of smart meters in homes and businesses has already begun as part of trials. The main smart meter roll out will begin in 2015 and will provide all customers with smart meters.