Latest Tenant News
Due to staff shortages, there may be a delay in answering your call. If you need to report a non-emergency repair please use the our Self Service Portal for Tenants. My Winchester Tenancy
Please note the email to report a repair has changed to email@example.com
Unit 12 Pantry Community Hub
Join us for a FREE cuppa and a bite to eat at the Community Hub at Unit 12, and gain friendly advice, information and sign-posting around the cost of living.
Winchester City Council Officers and experts from partner organisations will be on hand to answer questions on increasing your income, reviewing benefits, relieving debt, keeping your private or council tenancy and much more! No need to book, just come along.
You’re welcome to bring babies/ children along too.
Every 3rd Thursday of the month | 10.30am - 12.30am
Unit 12 Community Food Pantry, Winnall Valley Rd, Winchester SO23 0LD
For more information please contact Wellbeing & Inclusion Officer, Charlotte Bailey 01962 848 26
Don’t get caught out this summer, get ready for winter and check your boiler!
Every October we see an increase in the number of boiler breakdowns. 'This is usually because when the system has been inactive for a long period, such as during the summer months, the boiler can lose its internal pressure.
We would like to try to deal with any problems proactively over the summer when our heating contractors are not so busy. 'We would ask you to test your heating system following steps1 – 7 below::
- If you have a pre-payment meter, make sure your gas meter has credit on it.
- Turn your time clock heating control to “constant” or “24hr”.
- Turn your wall thermostat up, so your heating switches on.
- Turn all your radiator valves open to maximum.
- Run the heating for 15 - 30 mins and check your radiators are all getting hot.
- Check for water leaks on radiators.
- Turn room thermostat back down and reset your time clock back to how it was previously set.
If your heating system doesn’t come on or develops a fault as part of these tests, please raise a repair via the on line portal My Winchester Tenancy or contact our call centre to report the problem by emailing us at firstname.lastname@example.org or by calling 01962 848 400
Housing Annual Report 2022/23
Hear about housing achievements over the past financial year. See where your rent is spent and how we are performing.
Read how Neighbourhood Services have been working hard to keep your neighbourhood safe, clean and greener.
Find out about how we have been listening to your view and how you can get involved.
Click here (pdf, 869kb)here to read the latest housing annual report
Latest Housing E-Newsletter October 2023
Click here (pdf, 851kb)here to read the latest housing e-newsletter