We operate a ‘fast track‘ referral system for residents who are fit, healthy and able to identify their own needs. You avoid waiting to be assessed by an Occupational Therapist and can have simple adaptations to prevent slips, trips and falls, including:

• Grab rails and banisters
• Short runs of essential external rails
• Lever taps
• Essential raised sockets
• Easier to operate fixtures, for example, light switches and cupboard handles
• Levelling of thresholds
• Intercoms, if you are unable to answer the door
• Key safes
• Half steps
• External access to front and rear doors
• Painted edging on steps and stairs
• Increased lighting in principal rooms and in communal areas
• Adaptations to stopcock
• Moving the electricity consumer unit
• Raising or lowering essential cupboard or work surfaces or wash hand basin

You may also consider asking for Telecare support.

Your doctor, care worker or anyone concerned with your welfare can refer you through the ‘fast track’ scheme. For more information contact the Customer Service Centre.

Requests for complex adaptations and equipment must be referred through OT Direct and you will be assessed by an Occupational Therapist. You can contact OT Direct on 0300 555 1378.

More expensive work will be subject to a financial means test and you may be asked to make a contribution.

Once the work is approved, we will appoint a suitably qualified contractor. The timescale for completing the work depends on the complexity, the cost and the availability of contractors.

For more information about Disabled Adaptations please click here