Compensation claims
The council will consider a compensation claim when:
- Residents have been severely inconvenienced by the Council’s actions or inactions
- Failures in service delivery have caused residents’ loss or major inconvenience
- Failure of the council to follow Housing Management’s policies has a detrimental effect on residents
- Appointments are missed due to actions of the Council or their agents / contractors, not the resident
- Failure by the council to identify the correct issue or carry out repairs in a satisfactory manner, or within agreed timescales, causes the resident inconvenience or loss
- The council is responsible for the loss of services which it provides to residents’ homes, such as heating and/or hot water
- There is a loss of amenity (e.g., room) due to damp, leaks, lack of repair or similar
More information can be found in these two documents:
All requests for compensation should be made in writing to the Customer Services Manager (Housing) either by post to the Council’s City Offices address, or by email to HHub@winchester.gov.uk.