How to get help

Call 0333 370 4000 between 9am to 5pm (Mon – Thurs) and 9am to 4.30pm (Friday).

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors at Hampshire County Council who will ensure you get the help you need and refer to Winchester City Council if required.

Support remains available via a network of local support groups, details of which can be found at and

If you need urgent food supplies, you can expect to receive a food box, typically containing:

  • Pasta

  • Cereal

  • Soup

  • UHT milk

  • Long life orange juice

  • Bread

  • Apples

  • Biscuits

  • Urgent household necessities, e.g. shower gel

Wherever possible, special dietary requirements will be met. Winchester City Council will be taking referrals from the county council helpline team.