Clinical Waste Disposal

The City Council provides a free Clinical Waste Collection service from domestic premises only within the District.

This service is normally requested by the District Nurse responsible for the patients well being or you can telephone us direct.

Once a request is processed a sharp box will be provided by the City Council and replaced after every collection.

If you are currently registered for our clinical service and require a collection please call by Monday lunchtime (12:00pm) for a collection on Wednesday. Items for collections must be placed out or accessible for collection from 7.00am onwards.

If you would like further information about this service or clarification about the different types of clinical waste then please contact us on 0300 300 0013.

Reporting a Missed Collection

If your clinical collection has been missed on the scheduled day of collection and you telephone our Customer Services team before 12pm, collection will be made by the crews in that area the same day. If you report it after 12pm the crew will return the following day.
If you call our Customer Services team the day after your scheduled collection day before 12pm, collection will be made by crews in that area that day.

Unfortunately if you call in after 12pm a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.

If you have a query or would like to report a missed bin you can do this through our on-line form or by phoning 0300 300 0013.

Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.

Any excess recycling can be placed alongside your bin in a clear sack or cardboard box.

Biffa will return twice in any 6 month period to make collections under this policy.