Missed collections
If your bin has not been collected on your normal collection day, please report the missed collection by 12 noon the following day.
You can report it by:
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using our online missed collection form (blue button above), or
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calling Customer Services on 0300 300 0013.
Please leave your bin out so that we can return to collect it as soon as possible, which may include a Saturday.
Please note: We can only return to collect a missed bin if it is reported to us by 12 noon on the day after your scheduled collection.
Assisted collection service
You may be eligible for our assisted collection service if you are unable to put your bins out for collection because of a disability, illness or infirmity, and you do not have anyone available to help.
If approved, our collection crew will collect your bins or containers from an agreed place on your property, empty them, and return them to the same place for you.
The service is available for all our waste and recycling collections, including garden waste.
To find out more or request an assisted collection, call Customer Services on 0300 300 0013 or email customerservice@winchester.gov.uk
