Biffa put Recovery Plan into operation

Press Release: 04/11/2011

The first three weeks of the new bin rounds have caused problems for some residents across East Hampshire and Winchester Districts, and plans are in place to sort this out as soon as possible.

The recovery plan has been put in place to ensure that the majority of previously missed bins will have been collected by the end of Monday 7 November with the remainder emptied during the following week.

Up to 20 crews will be out over the weekend which demonstrates the level of commitment from Biffa to put this situation right. Priority is being given to residents who have been waiting the longest for a collection, and senior Biffa staff will be supporting the teams more closely and building up the detailed local knowledge required to run this service effectively.

Following a meeting this week Biffa have issued the following apology to residents:

‘The managers and crews of Biffa would like to apologise sincerely for the recent disruption to your refuse and recycling service. Please be assured that they are fully committed to providing additional resources to clear missed collections as quickly as possible, and so allow the crews to focus on their daily schedules.

'Please be assured that we have a record of missed collections and are making every effort to clear this as soon as is possible.

'Thank you for your patience during the past days. The changes which have been made to the refuse and recycling schedules are necessary and will provide councils and residents with long-term benefits.’

Both East Hampshire District and Winchester City Councils have made it clear that they expect these early problems to be rectified quickly and a reliable service restored.