The Leaseholder Handbook which contains all information about your leasehold property is currently in the process of being updated. At the moment it is not available to review or download on this website.

If you have any general enquiries regarding your leasehold property (e.g. extending or selling the lease, difficulty in paying your service charges and setting up a Direct Debit, requesting permission for a pet or any alterations to the property, informing us about sub-letting the property, complaint or anti-social behaviour or updating your correspondence details) please contact us:

Leasehold Team
Winchester City Council
Colebrook Street
SO23 9LJ

Telephone: 01962 848 396.


If you need to report any repairs required to your block, please contact us as follows:

  • Customer Service Centre on 01962 848 400, open Monday - Thursday 8:30am - 5:00pm, Friday 8:30am – 4:30pm
  • Out of hours emergencies only - 01962 865 405

For more information on your responsibilities, repairs and recharges visit

We apologise for causing any inconvenience and our experienced officers are always willing to provide information at the City Offices.