Residents’ Survey 2019

Towards the end of 2018, the Council commissioned M E L Research to undertake on its behalf a doorstep survey of 1600 residents across the district to gain valuable insight into their opinion of the Council and its services, the area where they live and what they think the Council should focus on improving in the future.

The survey was statistically valid with a stratified random sampling approach used to select residents’ addresses across all 16 wards.

Running concurrently with the Residents’ Survey was a Young Persons ‘Chatterbox’ Survey where young people aged between 18 to 24 were interviews in several chosen locations such as the University of Winchester. The reason for this survey was to enable the Council to understand the views and opinions of the students and young professionals who live in the district.

Feedback from both survey’s provide the Council with a strong evidence based approach to understand the views and needs of the residents’ of the whole district.

The headline results set out below are core Local Government Association (LGA) questions for which the Council has comparable data.

Satisfaction with local area

95% of residents were very (57%) or fairly (38%) satisfied with their local area as a place to live.

The 2017/2018 LGA South East overall satisfaction indicator for this measure is 80%. The City Council is 15% points above the regional score

How the council runs things

79% of residents were very (22%) or fairly (57%) satisfied with the way the council ran things. 14% they were neither satisfied nor dissatisfied and 8% were dissatisfied

The 2017/2018 LGA South East overall satisfaction indicator for this measure is 65%. The City Council is 14% points above the regional score.

Value for money

65% of residents strongly agreed (14%) or tended to agree (51%) that the council provided value for money. 25% neither agreed nor disagreed and 11% disagreed

The 2017/2018 LGA south east overall agreement indicator for this measure is 47%. The City Council is 18% points above this regional score.

The Council will be using the results from the survey to support future decision making and setting priorities to improve services and make the district an even better place to live. 

A copy of the full report can be viewed via the links on this page.