Rubbish and Recycling FAQs

I'd like to report a Missed Collection

I haven't had a calendar delivered

I have a large item I would like collected from my house

I'd like to buy a new bin

How do I report fly tipping?

How do I report graffiti?

Reporting a Missed Collection

If your bin has been missed on the scheduled day of collection and you phone our Customer Services team before 12pm, collection will be made by the crews in that area the same day. If you report it after 12pm the crew will return the following day.

If you call our Customer Services team the day after your scheduled collection day before 12pm, collection will be made by crews in that area that day. Unfortunately if you call in after 12pm a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.

If you have a query or would like to report a missed bin you can do this through our online form or by phoning 0300 300 0013. Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre. Any excess recycling can be placed alongside your bin in a clear sack or cardboard box. Biffa will return twice in any 6 month period to make collections under this policy.

I haven't had a calendar delivered?

Your calendar is available online by using our post code look up app and inputting your post code into Post code look-up, alternatively if you would like a paper copy delivered just complete the online form Bin Collections online form and we will put one in the post.

I have a large item I would like collected from my house

Our contractors, Biffa provide a bulky waste and large item collection service for customers, this is a chargeable service and you can contact them by calling 01962 670 706.

Buying a new bin

Householders are responsible for providing and maintaining their rubbish bins and replacing them if worn out, damaged, vandalised, lost or stolen. New residents will need to buy a bin if there are no containers. Ifthe house is a new build you will need to ask the builder if they will be purchasing containers, if not you will need to purchase them yourself. Bins are the responsibility of the householder, not the Council. The current cost of a bin is £22.11 plus a delivery charge of £5.00. Only one 240 ltr refuse bin can be purchased per household unless you are eligible for an additional bins if more than 6 people are living at the property.