Refuse Collection (General Waste)
Please try and recycle as much as you can! Some items that are not accepted in your kerbside recycling bin such as glass bottle/jars and clothing and textiles can still be recycled elsewhere at a Household Recycling Centres (see link). Remaining non recyclable waste (household refuse) is incinerated, generating energy which is fed back in to the national grid.
Things not to put in your household refuse bin
Regretably should any of these items listed below be found in your household refuse bin it will not be emptied. Any offending items will need to be removed before the next collection. You can dispose of some items listed above at Household Recycing Centres
- Stones or brick rubble
- DIY material
- Paint / chemicals or oil
- Hot ashes
- Clinical waste (we provide a free domestic service for this)
- Commercial, trade or industrial waste
- Scrap metal
- Poisonous or noxious waste
- Garden waste
- Electrical products
- Only one 240 litre household refuse bin will be collected per household.
- If you overload your bin the crew will take the excess out, empty the bin and put the excess back in.
- Extra rubbish left on the ground will not be taken so please do not leave it out at all.
- You can dispose of excess and bulky waste at your Household Waste Recycling Centres.
- If you regularly produce excess waste we can advise you on how to recycle more of your waste.
- If you are a family of 6 or have qualifying medical reasons, you could get an additional 140 litre bin. Contact us on 0300 300 0013 and we can discuss your circumstances.
- We can collect bulky household waste for you (there is a charge for this service).
Reporting a Missed Collection
If your bin/sack has been missed on the scheduled day of collection and you contact our Customer Services team before 12pm the following working day, collections will be made by crews in the area within 2 working days by. Unfortunately if you contact us after 12pm the following day a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.
- Report a missed bin using our online reporting service
- email email@example.com
- or telephone 0300 300 0013. Our office hours are 08:30-17:00 Monday to Thursday and 08:30-16:30 on Fridays. You have the option have the option to leave us a voicemail on the 0300 300 0013 number when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of which waste type was not collected.
Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.
Biffa will return twice in any 6 month period to make collections under this policy.
Purchasing new or additional bins
Householders are responsible for providing and maintaining their refuse and recycling bins and replacing them if worn out, damaged, vandalised, lost or stolen. New residents will need to buy a bin if there are no containers. If the house is a new build you will need to ask the builder if they will be purchasing containers, if not you will need to purchase them yourself.
Bins are the responsibility of the householder, not the Council. The current cost of a bin is £29.00 including delivery. Only one 240 litre refuse bin can be purchased per household unless you are eligible for additional bins if more than 6 people are living at the property.
There is no limit on the number of recycling bins a household may purchase. If you wish to purchase an additional recycling bin please contact us on 0300 300 0013
- I haven't had a calendar delivered?
Office hours: Monday to Thursday: 8.30am - 5.00pm, Friday: 8.30am - 4.30pm
- email: firstname.lastname@example.org
- telephone 0300 300 0013. A voicemail facility is available when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of your enquiry.