All recycling placed in the recycling bin needs to be clean, dry and loose.
Please refer to your calendar for your COLLECTION DAY if you have not received your collection calendar please call 0300 300 0013
(Mon-Thurs 8.30am - 5.00pm, Fri 8.30am - 4.30pm)
Please recycle the following:
- Newspapers / magazines, brochures and cardboard (not take-away Pizza boxes due to food debris)
- 'The Yellow Pages' & telephone directories
- Cans and tins (clean food and drink cans)
- Plastic bottles (clean and no lids, please) Must be bottle shape, any other plastic container has to go into the refuse stream.
- Domestic empty aerosols (without the skull and crossbones or the black cross symbols)
- Greetings cards
Please do not squash or pierce the cans and please remove any plastic lids.
What can't go in the bin - common examples of non-recyclables are:
- Other plastics (plastic bags or hard plastics, like yoghurt pots or margarine tubs)
- Glass (bottles and jars can go in the local bottle bank)
- Shredded or tissue paper
- Tetra Paks (drinks cartons)
- Wrapping paper
All household refuse is incinerated, generating energy which is fed back in to the national grid.
We will collect as much recycling as you (as a domestic household) can put out. You may have several wheeled bins if you would like. Alternatively if it is put beside the bin in an open box or in clear bin liners we will take it.
Please do not leave cardboard boxes out if it is likely to rain before your collection, they can be impossible to pick up and could damage the machinery.
Buying new bins
Householders are responsible for providing and maintaining their rubbish bins and replacing them if worn out, damaged, vandalised, lost or stolen. New residents will need to buy a bin if there are no containers. If the house is a new build you will need to ask the builder if they will be purchasing containers, if not you will need to purchase them yourself. Bins are the responsibility of the householder, not the Council. The current cost of a bin is £22.11 plus a delivery charge of £5.00. Only one 240 ltr refuse bin can be purchased per household unless you are eligible for an additional bins if more than 6 people are living at the property.
Contact Us: 0300 300 0013 (Monday to Thursday: 8.30am - 5.00pm, Friday: 8.30am - 4.30pm)
Reporting a Missed Collection
If your bin/sack has been missed on the scheduled day of collection and you telephone our Customer Services team before 12pm, collection will be made by the crews in that area the same day. If you report it after 12pm the crew will return the following day.
If you call our Customer Services team the day after your scheduled collection day before 12pm, collection will be made by crews in that area that day.
Unfortunately if you call in after 12pm a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.
If you have a query or would like to report a missed bin you can do this through our on-line form or by phoning 0300 300 0013.
Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.
Any excess recycling can be placed alongside your bin in a clear sack or cardboard box.
Biffa will return twice in any 6 month period to make collections under this policy.