City Council continues to provide excellent customer service

Press Release: 19/05/2016

Customer Service

Following an independent inspection Winchester City Council has retained its status as an organisation which meets the national standard for customer service excellence.

The City Council received its full three-year accreditation in 2015, which was the second time for the Council as a whole.

This year, 2016, marks the first ‘annual compliance’ check. The assessor recognised that the Council exceeds the standard in some areas by awarding three additional categories known as ‘compliance plus’.

Cllr Stephen Godfrey, the Leader of Winchester City Council, said:

This is a rigorous national assessment which gives the City Council an MOT on its customer service.

I am delighted that the Council continues to meet the national standard for customer service excellence and merits awards in three extra categories.

The independent assessment was carried out in April. An assessor met staff from a number of teams including housing, planning, parking and customer services. He also reviewed recent consultations and met customers, including a workshop with housing tenants.

Following the visit, the assessor confirmed that the Council meets the national customer service excellence standard and awarded three ‘compliance plus’ categories. The extra awards showed:

• There is corporate commitment to putting the customer at the heart of service delivery and leaders in the organisation actively support this and advocate for customers

• The Council uses customer insight to inform policy and strategy and to prioritise service improvement activity

• The Council encourages and empowers all employees to actively promote and participate in the customer-focused culture of the organisation.