The 'Tell Us Once' service launches this week

Press Release: 13/02/2012

The ‘Tell Us Once’ service is offered at the time of all death registration appointments in Hampshire. The information taken as part of the Tell Us Once service is passed to the people who need to know when someone dies.

You can make an appointment to register a death at any of our Registration Offices, tel 0845 603 5637 call charges. Phone lines open Monday to Friday 8am - 8pm, Saturday 9.30am - 4pm.

Once the death has been registered, there are a number of ways you can use the service

In person – at the end of your registration appointment, the registrar will ask you if you would like to use the Tell Us Once service.
By telephone – once you have registered the death you can speak to a Tell Us Once advisor by phoning the Department for Work and Pensions (DWP), tel 0800 085 7308.
Lines are open Monday to Friday between 8am and 8pm. The number is free to call from a BT landline, but other providers, including mobile phone providers, may charge you.
If you don’t speak English, call the DWP tel 0800 085 7308 and an advisor and interpreter will call you back and help you.

If you decide to use the telephone service, once the death has been registered, the registrar will give you a reference number (and DWP telephone number) which you will need to quote..

The information you provide will be treated securely and confidentially. The organisations who are contacted will use the information to update records, end services, benefits and entitlements as appropriate, and to resolve any outstanding issues. They may use this information in other ways, but only as the law allows.