Music festival offers direct contact number for residents

Press Release: 01/07/2009

Following an agreement between Winchester City Council Environmental Health staff and festival organisers, residents living near to the Matterley Bowl in Winchester will be offered improved contact arrangements during the latest Glade Festival.

In previous years, the City Council has provided its own contact telephone number for any complaints, most of which relate to noise from the site.  However, for the first time ever festival organisers are also providing their own number for anyone wishing to report problems directly to them.

Commenting on the development Robert Heathcock, Head of Environment said:

“We will be on site at times throughout the event and will respond to any major concerns.  However, Glade have offered to provide their own hotline in order to avoid the potential for delays in responding to incidents caused by the need to pass information from one individual to another. This is a trial arrangement for this event and we will be reviewing its success during the event and in the debrief afterwards. Anyone who still wishes to contact the City Council can do so but the direct number offers the potential for a swifter response.”

Luke Piper, Festival Director and Event Manager of Glade Festival, added: “We are committed to making this event run as smoothly as possible and want to minimise the inconvenience to local residents.  We will have a team of staff on site to respond to issues and hope that the public will take the opportunity to contact us direct to help us deal with any problems more quickly.  We will be recording the details of any calls received and discussing these with City Council staff.  We have used this arrangement before and have found that it is very effective.”

The Glade Festival runs from Thursday 16th July until 19th July.  Anyone experiencing problems during the event should contact the site on 01962 841221.  Anyone wishing to speak to City Council staff should ring 01962 865407 instead.