Putting customers first – Winchester City Council provides customer service to be proud of

Winchester City Council is currently taking part in National Customer Service Week.

Throughout the year, our frontline teams are rising to the challenge of delivering customer service we’re proud of. National Customer Service Week gives us the perfect opportunity to find out what our residents think about the customer service they receive from us and to find out how we can improve it.

As part of the event, Winchester City Council Chief Executive, Simon Eden, spent a morning in the Customer Service Centre, working with the team on the phones. Not to be outdone, a number of our Corporate Directors will also spend time shadowing the many teams who deliver our frontline services, including the Neighbourhood Wardens, Tourist Information Centre, Benefits service and Meadowside Leisure Centre.

Chief Executive, Simon Eden said: “This week provides a great opportunity for us to really focus on our customer service. I want to hear from our customers and find out what they think about customer service at Winchester City Council. We want to know what we do well and what we could do better, so that we can achieve our corporate objective of delivering customer service we’re proud of.”

During the week, we will be conducting a customer survey to find out what Winchester residents think about our customer service. We’re asking three open ended questions to encourage honest and constructive feedback. The questions are:

1.      What do you think we do well?

2.      What don’t we do well?

3.      What could we do to improve the service?

Suggestion boxes will be placed in the Customer Service Centre reception, Meadowside Leisure Centre reception and at the New Alresford Customer Access Point. There will also be an online suggestion box on our website and customers can call our consultation hotline on 01962 848 161.