Text Winchester Council…..

Press Release: 04/07/2006

 The public can now send a text to Winchester City Council to report fly tipping, abandoned vehicles and council house repairs - or just to ask someone to call them back.

"As part of our focus on improving customer service we have introduced an SMS text service," said Cllr George Hollingbery, Deputy Leader of the Council.

"The benefits speak for themselves - you can save time and money by texting your request to us anytime of the day or night. You'll receive an auto reply message and the Customer Service team will also get back to you," he added.

How do I text?
• Save the Council's text number 07797 877 004 to your mobile phone - see your mobile phone instructions
• Once the number is in the phone compose your message
• To help us deal with your request effectivly follow the examples detailed below:

Council House Repairs
To report a non urgent repair at your property, text: Repairs - Your surname - house number - postcode

Fly Tipping
To report fly tipping, text: Fly tipping - Your surname - location of tipping

Abandoned vehicles
To report an abandoned vehicle, text: Abandoned vehicle - Your surname - vehicle registration - location of vehicle

Call back
To request a member of the Customer Service team to call you back, text: Call back - Your surname - House number - Postcode

Customer services will call you back on the phone that you sent the text from, unless you specify an alternative number. The cost of sending a text or multimedia message depends on the mobile phone tariff you use. Winchester City Council does not make any additional charge. Your text or multimedia message will go directly to the Customer Services Centre who will then deal with the matter.

If you don't have a mobile phone, however, you can ring on 01962 840 222, write, e-mail, fax or visit the Customer Service Centre at the council offices in Colebrook Street, Winchester, SO23 9LJ.

For more information please contact Customer Services by telephoning 01962 840 222, e-mailing customerservices@winchester.gov.uk or by sending a text message to 07797 877 004.