When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as Cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through:
- Enabling a service to recognise your device so you don't have to give the same information several times during one task
- Tracking your progress through an eform while you fill it out, to ensure that you don't lose any details you have entered so far.
- Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.
You can manage Cookies yourself and learn more about them through Internet browser cookies – what they are and how to manage them on the DirectGov website. Please note that if you do this you may not be able to use the full functionality of this website.
Instructions for blocking Cookies using browser settings can be found at How to control cookies on the AboutCookies.org website.