Supported & Sheltered Housing

Services for Elderly People

There are a wide range of Sheltered Housing schemes or Extra Care schemes for the frail elderly in Hampshire. Extra Care schemes may provide personal care.

Extra Care

Extra Care Sheltered Housing is a specialist housing provision designed to offer a safe and secure environment for frail older people.  Run in conjunction with Hampshire County Council's Adult Service department, these schemes provide a level of support whist retaining all the independence of living in you own home.

24 hour on site staff cover is provided in Extra Care Sheltered Schemes giving peace of mind that help is on hand for emergencies at any time and to provide a more flexible delivery of service to meet you needs.

Aims and Objectives

the aims and objectives of Extra Care Sheltered Housing are to provide a high quality housing support and care service to frail older people, which enables support and encourages them to live independently for as long as they wish to and are able to by:

  • Providing  a range of housing support and care services to meet individual needs.
  • Providing a person-centred approach to assessment and delivery of support and care, working in conjunction with partner agencies as appropriate.
  • Providing a service where the dignity and the right of privacy of all Tenants is paramount.
  • Providing attractive accommodation in which Tenants feel secure.
  • Ensuring that Tenants are kept informed and have access to information in respect of their rights and choices.
  • Encouraging Tenants, through tenant participation, to have a say in how their sheltered housing service is managed.

What accommodation is available?

Winchester City Council currently has two Extra Care Sheltered Housing Schemes, Danemark Court and Matilda Place.  Both schemes are located in Gordon Road in central Winchester with shopping, leisure, health and other facilities close by.

Danemark Court is designed to meet the needs of Tenants over the age of 60 years with an on going need for assistance with personal care.

Matilda Place offers a more supportive environment for those with a diagnosis of a cognitive impairment for example dementia.

The Council also has planning permission for a new Extra Care facility in Chesil Street. Work is anticipated to start in the early part of 2016 and will take approximately 18 months to build.
For more information visit our New Council Housing – Extra Care

When you move into Extra Care Sheltered Housing, care plans will be drawn up with you which detail the type, range and level of any support and care need you may have.  The plans will set out what support and care you required from scheme staff as well as from other agencies.  They also detail other information such as who should be contacted or informed if you are unwell.

How to apply for Extra Care housing.

You can apply for Extra Care Sheltered Housing if you 60 years of age or over.

To be eligible for Extra Care housing you need to:

  • Have been assessed as needing assistance with several personal care needs to maintain your independence.
  • Be approaching or at the point where your care needs can no longer be adequately met within your existing home.
  • Meet the criteria for the Joint housing Register.
  • Have a level of mental awareness to enable you to live independently free from risk to yourself and others.

All personal care services are dependant upon an individual care needs assessment by Adult Services for which an additional payment may be required subject to a financial assessment.

The application process.

An application for accommodation can be made through the City Council's Housing  Allocations Section.

Once your application has been received you will be contacted by the Sheltered and Extra Care Services Manager. An appointment will be made to visit you to carry out an assessment of your housing needs. Assessments will be undertaken in conjunction with other relevant support and care professionals such as Adult Services.

Need more information?

If you would like more information on how to apply for Extra Care Sheltered Housing contact the Housing Needs Section on 01962 840222.

Sheltered and Extra Care Services Manager on 01962 855335.

Sheltered Housing Services

Winchester City Council's Sheltered Housing Service promotes a safe, secure environment for people wishing to live independently within their own home. Our aim is to promote independence and choice for older people.

In our rented sheltered housing properties you will have your own self contained accommodation which is specially designed with older people in mind and easy to maintain.  All properties are linked to an Alarm Centre who will ensure that you receive the necessary response in the event of an emergency.

Need more information?

If you would like more information on how to apply for Sheltered Housing contact the Housing Needs Section on 01962 840222.

Services for People with a Physical or Learning Disability

Individuals or their advocates who are looking to find suitable housing related support services for people with a Physical or Learning Disability should contact their Care Manager in the first instance. If they do not have a Care Manager they should contact their local Adult Services area office.

Services for Women escaping Domestic Violence

Refuges can be contacted directly by Women who are experiencing Domestic Violence. The telephone numbers of refuges are available to the public. Access to refuges is also co-ordinated through the Local Authority Housing Department - they will explore the housing and support options available to the victims of Domestic Violence and clearly in some cases this will result in referral to refuge accommodation.

Women in immediate danger obviously need to contact Hampshire Police who have specialist officers who deal with incidents of Domestic Violence.

Short term homelessness services

(For the Single Homeless, People with Mental Health issues, Young People etc.)

Some of these services can be accessed on the same day as referral. These services are known as "direct access" and are usually services for single homeless people.

There are also a range of other short term services that may specialise in supporting Young People, those with Drug or Alcohol issues, or Mental Health Problems for example. Access to these services is often arranged following housing advice interviews with Housing Officers at the Local Authority Housing Department or through referral through the Supported Housing Panel.

It is also possible to self refer to these services.

Contact Details:

Telephone: 01962 848163
Email: Housing@winchester.gov.uk