What Our Customers Say

Testimonies from our customers who use the Lifeline service, here are just some of the many complements we've received:

"Following the death of your client, my father Fred, I thought I should like to write to commend you on the brilliant service your department has provided. Lifeline was absolutely invaluable for us both in fact.It gave me the freedom to go out without having to fret about leaving my dad unattended - and more importantly gave Fred the confidence to carry on normally at home - secure in the knowledge of the backup you provide.It gave us both a degree of independence we couldn't otherwise have realised. In addition your staff were always friendly, helpful and conscientious to a fault. If my father went too long without carrying out an equipment check, there was always a very courteous phone call from your office gently prompting him to do so.In short it would have been impossible for you to provide a better service, and I am immensely grateful for all that you did for us"
"Thanks for your help yesterday. I spoke to my Mum, and I'm delighted to say that she's taken very well to the idea of your phone system. It looks as though we'll set the arrangement up permanently rather than just for the holiday.We've arranged to have the key safe fitted today, and I spoke to one of your colleagues yesterday afternoon, who is kindly setting up a meeting with the lady from Normandy House, my Mum and me to demonstrate things, we're waiting to hear back when that might be.The thought of having peace of mind through your system has quite transformed the way I feel about our holiday, thanks so much."

"Very helpful friendly team."

"I am so pleased with the service, I have a lot of falls."

"I would like to say that I find the Lifeline Service excellent. The members of the team are very friendly, helpful and cheerful. I am 93 years old and I would not be able to live on my own in my bungalow without them."

"It enables my family not to continually worry if I am OK!"

" My Father died, aged 100, at the beginning of this month and my Mother is now in residential care.

Many thanks to you all for an excellent service, particularly helpful as both my parents were profoundly deaf and unable to use the phone. It enabled them to live independently for many years and we received excellent help every time there was an emergency."

I "would like to thank the call centre for the swift response when" my father " collapsed whist suffering a stroke and Lifeline as providers of 'easy to use' equipment."
"The officer" installing "was patient and didn't rush us, he answered our questions and was very considerate with my father".