The Housing Landlord Central Control unit is open 24 hours a day. From here staff are always available in an emergency for tenants of our sheltered housing schemes and any residents in the district who use the Lifeline service. They also take emergency repair requests outside normal Services office hours for all the City Council's tenants.
What is Lifeline?
The Lifeline is an alarm system, which enables you to call for help in an emergency. It operates 24 hours a day, 365 days a year. The system operates over the telephone network. The unit itself contains two parts. The main instrument, which plugs into the telephone line and a small alarm button for the resident to carry at all times while at home. The majority of people wear the button as a pendant, although it is possible to wear it on a wrist strap.
What happens if there is an emergency?
When the alarm button is pressed the unit automatically dials Central Control. When the alarm call is received at Central Control, the resident's details are immediately displayed on a screen, together with names, addresses and telephone numbers of doctor, relatives or friends. We then use the system as a loud speaking telephone to speak to the person and establish the exact nature of the problem and summon the appropriate help. This can range from getting a friend / relative to go round, sending a mobile warden, or calling a doctor or ambulance immediately.
What do I have to pay for the service?
Our Lifeline charges consist of two parts. A rental, which includes on-site maintenance for the unit itself, and a cover charge. There are two levels of cover, Standard Cover and Mobile Warden Cover. For standard cover we will contact a third party if help is required. The third party may be a friend, neighbour or relative who is prepared to provide support, possibly at any time during the day or night. The names and telephone numbers of three contacts must be provided. For mobile warden cover, which costs more, in the event of assistance being required, the first person to attend would be a mobile warden. Obviously if it was anything serious, next of kin and relatives would be contacted. Whatever the level of cover chosen, if a person requests a doctor or ambulance, we will call one without delay, in addition to calling a third party or sending a mobile warden.
How much will Lifeline cost?
The costs associated with receiving the lifeline service are varied depending on the type of service and equipment used. Some examples of costs (as at December 2007) are below, however please contact the Community Alarm Service to provide a quote to suit your own requirements.
Subscriber supplies the service with three contacts to call in an emergency
|Total per quarter||£38.28|
|Therefore cost per week + VAT||£3.54|
|Total per quarter||£61.51|
|Therefore cost per week + VAT (if applicable*)||£5.68|
|Telecare (Standard) Cover||£51.74|
|Telecare (Mobile) Cover||£71.50|
|Extra Pendant (per quarter)||£7.13|
|Safe Socket (per quarter)||£10.83|
|Smoke Alarm (per quarter)||£7.13|
|Co Detector (per quarter)||£14.26|
* Some customers may be exempt from paying VAT on the lifeline service depending on their circumstances
How do I apply for Lifeline?
If you are interested or require further information please ring the Community Alarms Service on 01962 856 488 or email
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