Contact us Online

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General Enquiry Form

Please use this form to contact our Customer Service team with general enquiries.

Website Feedback Form

Please use the website feedback form to report an issue or problem with the website.

Missed Bin Collection

Please use this form to report a missed bin collection.

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To report a problem, apply for a service or to tell us about an issue use our A-Z of online forms which are available online 24 hours a day.

Alternatively you can contact the relevant team direct with your enquiry:

Council Tax

Use this form for general enquiries you have relating to Council Tax or NNDR (non domestic rates). Alternatively we have online forms relating to specific Council Tax enquiries as below:

• Council Tax - Change of Address
• Council Tax - Exemption Form
• Council Tax - Reduction for Disabilities Application
• Council Tax - Request a Copy Bill
• Council Tax - Single Person Discount Form

Customer service

Our Customer service team is the main contact for a wide range of enquiries including general enquiries, electoral registration, elections, housing, planning, environmental health, licensing, waste and recycling.Simply complete the form and upload and relevant documents etc and our Customer Service team will deal with your enquiry.

Benefits

Use the Benefits enquiry form for general enquiries. Alternatively if we have online forms relating to specific Benefits enquiries as below:

• Benefits - Appeal against a Housing Benefit and/or Council Tax Benefit Decision
• Benefit Form Request - Housing and Council Tax Benefits
• Benefits - Application for Backdating Housing Benefit and Council Tax Benefit
• Benefits - Change of Circumstances
• Benefits - Housing and Council Tax Benefits Application Form
• Benefits - Request for reconsideration of Housing Benefit and/or Council Tax benefit decision

Report Highway problems

Highways are the responsibility of Hampshire County Council (HCC). The link above will take you to the relevant HCC webpage where you can report a problem or make an enquiry online relating to highway defects, street lighting, traffic lights, traffic management, and highways general enquiries.

Tourist Information enquiries

The Tourist information online form allows you to request publications online.

Parking & Concessionary Travel enquiries

Use this form for general enquiries you have relating to Parking and Concessionary Travel. Alternatively we have online forms relating to specific Parking enquiries as below:

• Parking Penalty Charge Notice - Challenge Form
• Parking Season Card - Online Purchases
• Parking Season Ticket - Online Purchases
• Park and Ride Smart Card - Initial Card Purchase

Trading Standards

Use this link for consumer advice or to report a problem to Consumer Direct, the telephone and online consumer advice service that is supported by local authorities in the South East and by the Office of Fair Trading.