Home Energy Advice

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Winchester City Council and Hampshire County Council work together to help and advise people how to keep warm and healthy.

Keeping out the cold makes you happier and healthier. Cold weather makes life uncomfortable and it can lead to serious health problems such as respiratory diseases, asthma, depression, heart disease and strokes.
Keeping the warmth in your home instead of leaking out to warm the air outside cuts your energy bills and helps tackle global warming.

Do you own your own home? Or rent from a private landlord? You need Hitting the Cold Spots. Call us today on 0800 804 8601*
* 9am-5pm, Mon – Fri. May not be free from mobiles. Call 02380 336172 for landline rates.

Hitting the Cold Spots dedicated Advice Line gives advice and support. Your call will be answered by a member of our Hampshire-based, friendly and knowledgeable team from the Environment Centre.

How can we help?

The Hitting the Cold Spots Team could help you with:
• Visits from Hitting the Cold Spots Advisors offering advice and practical support
• Support with alternative heating measures (electric oil filled radiators) if you are without heating
• Help to access funding where available for boiler repairs and replacements
• Access to small grant support to help cope with winter fuel emergencies
• Practical support and advice with debt, money and benefits
• Free Home Safety visits which can include a carbon monoxide monitor, smoke detector and a fire safety plan
• Assistance to switch your energy provider or tariff to help give you savings on your fuel bills


Some of the above services and emergency relief are subject to availability and conditions apply.

environmentcentre.com The Environment Centre

Do you live in a Council or Housing Association home? You need the Home Energy Advice service. Call us today on 01962 217844, text 07731 960320 or email andy.smale@winacc.org.uk


Hitting the Cold Spots dedicated Advice Line gives advice and support. Your call will be answered by Andy Smale, the Home Energy Adviser from Winchester Action on Climate Change.

How can we help?

Andy could help with:

• Advice on low and zero cost ways to stay warmer and cut your energy bills
• A home visit to check out the problem and a report for your landlord if they should be doing repairs to keep you warmer
• When we have funding for enough, free LED lights and pipe insulation for people on benefits
• Free loan of energy monitors
• Assistance to switch your energy provider or tariff to help give you savings on your fuel bills
• And you can also look things up for yourself on our website at

Some of our services are subject to availability and conditions apply. WinACC.org.uk

It can be difficult to know who to contact or where to begin. Hitting the Cold Spots and the Home Energy Advisor will liaise with each other to get Winchester residents the help you need.

Are you helping someone else and need advice?

We offer free training, casework support and advice to anyone in Winchester District, from volunteer visitors to the elderly to professional staff at housing associations, advice agencies and community agencies.

Call us today on 01962 217844, text 07731 960320 or email andy.smale@winacc.org.uk