How do I appeal against a decision?

It is important that if there is something you do not agree with, or if you think we have not worked out your Housing Benefit or Council Tax Reduction correctly, you must write and tell us.

Housing Benefit
If you do not agree with a decision that has been made on your Housing Benefit, you must write to us within one calendar month of the date on the top of your notification letter.

If you think you are not getting enough Housing Benefit and you do not tell us within one calendar month of our original decision, we may only be able to amend your entitlement from the Monday following the date we receive your letter.


You can:
• Ask us to explain how your benefit has been worked out
• Ask us to reconsider our decision and change it if we think it is wrong
• Appeal against the decision.

If you appeal against the decision your appeal will be heard by an Independent body called the Tribunals Service.


Please contact the Benefits Section for more information about this process.

Council Tax Reduction
If you do not agree with a decision that has been made on your Council Tax Reduction you can ask us to look at the decision again. There is no time limit at this stage.

You should write to us stating the date of the decision you would like us to look at again and why you think the decision is wrong. You should also provide us with any additional information that may help us.

When we have looked at your Council Tax Reduction again we will send you our decision. If you are still not satisfied, or if you have not heard from us within two months of submitting your request, you will need to send your appeal to the Valuation Tribunal.

www.valuationtribunal.gov.uk/CTReduction.aspx

Your appeal must be received by the Valuation Tribunal within two months of the date you first wrote to us.

Please contact the Benefits Section for more information about this process.
 

Independent Advice

You can contact a Citizens Advice Bureau as detailed below:

Winchester and District Citizens Advice Bureau

Winchester Office
The Winchester Centre
68 St Georges Street
Winchester
SO23 8AH
Tel: 01962 848 000

Bishops Waltham Office
Well House
2 Brook Street
Bishops Waltham
SO32 1AX
Tel: 01489 896 376