Contacting Us

Contact information

The City Offices are open Monday to Thursday 08.30am - 5.00pm and Friday 08.30 - 4.30pm

In the event of an  emergency involving council property or services when our offices are closed please call our Out of Hours number 01962 865 407 where a list of contacts detailing who may be able to help is held.

 Live Help

Chat to an online advisor via text by clicking the blue Live Help button on the right side of this page between 9.00am and 4.00pm Monday to Friday, outside of these hours you can leave a message and we will contact you back during office hours.

Online

You can use our on-line reporting service  24 hours a day, 7 days a week, 365 days a year.
to send us your enquiries and report issues Report

Phone

01962 840 222 (between 8.30am and 5.00pm, Monday to Thursday, 8.30am and 4.30pm Fridays) Calls are directed through the Council's Customer Service Centre.

Waste and recycling enquiries

0300 300 0013 (between 8.30am and 5.00pm Monday to Thursday, 8.30 and 4.30pm Fridays) Calls are directed through the Council's Customer Service Centre.

Outside of the opening hours there is a voicemail so that you can leave a message and we will contact you during office hours.

Parking enquiries

01962 848 346 (between 8.30am and 5.00pm Monday to Thursday, 8.30 and 4.30pm Fridays)

Building Control

01962 848 174  (between 8.30am and 5.00pm Monday to Thursday, 8.30 and 4.30pm Fridays)

Housing enquiries

01962 848 400 (between 8.30am and 5.00pm Monday to Thursday, 8.30 and 4.30pm Fridays)

Smart phone App - Your Winchester

Report problems using your iPhone/iPad, Android or Blackberry phone

You can report a wide range of issues using your smart phone or tablet device. Whether it’s an abandoned vehicle, fly tipping, missed bin collection, a problem in our car park, reporting a benefit fraud or pot holes in the road, you can use the Your Winchester app to report it with a click of a button 24 hours a day, 7 days a week, 365 days a year.

The app is available for iPhone/iPad, Android and Blackberry devices or visit your app download function.
 

Post

City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ
(All postal enquiries should be addressed to the above address. Please either quote a contact name/section or a reference number)

Fax

01962 841 365

Textphone and minicom users

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

SMS text

07797 877 004

Phone Payments

01962 848 512

This is a 24 hour automated service, please have your reference number and debit card ready.

Out of Hours Emergency Numbers

In the event of an out of hours emergency involving council property or services call our Out of Hours number 01962 865 407 where a list of contacts detailing who may be able to help is held.

The main offices of Winchester City Council are the City Offices in Colebrook Street, however the Council also occupies some other buildings in the city.

City Offices - Colebrook Street, Winchester*

(Open Monday to Thursday 8.30am - 5.00pm, Fridays 8.30am - 4.30pm)
Contact for: Main Reception, Cash Office, Council Tax & Benefits, Housing, Personnel, Tourism, Park and Recreation, Arts & Community, Legal Services, Secretariat, Licensing, Electoral Registration, Chief Executive Unit, Finance & IM&T, Environmental Health, Planning (including Conservation, Enforcement and Landscaping), Engineering, Land Charges, Building Control, Estates, Parking

* Please note that some departments are not available before 9.00am or after 5.00pm

Parking Office

Open Monday to Friday 9am - 4pm.
Located within Main Reception, City Offices, Colebrook Street, Winchester.

Local Offices -  Bishops Waltham

Council services can be accessed at selected times from the local offices listed below.

Bishops Waltham CAB, Well House, 2 Brook Street

Tourist Information Centre

High Street, Winchester, SO23 9GH

Telephone - 01962 840 500

May to September
Monday to Saturday - 10.00am - 5.00pm
Sundays and Bank Holidays - 11.00am - 4.00pm

October to April
Monday to Saturday - 10.00am - 5.00pm
Sunday - Closed
Good Friday, Easter Day and Easter Monday - 11.00am - 4.00pm

Winchester Museums

Historic Environment Centre, Guildhall Winchester, SO23 9GH

Telephone: 01962 848 194

(Open Monday - Friday by appointment only, Saturday & Sunday closed)
View location of Historic Environment Centre on a map

Useful Telephone Numbers

  • Guildhall Winchester - 01962 840 820
  • River Park Leisure Centre - 01962 848 700
  • Magdalen Hill Cemetery - 01962 854 135
  • Tourist Information Centre - 01962 840 500
  • Archives (Hampshire Record Office) - 01962 846 154


View Winchester City Council Offices in a larger map