Housing Advice/Homelessness Team
The Housing Advice/Homelessness Team is committed to providing a high quality customer care service that is readily available and easily accessible to all service users.
As part of our commitment to customer care we aim to:
- Respond to all service users facing an immediate homelessness situation on the day.
- Respond to all non urgent approaches within 3 working days.
- Make a decision on all homeless Persons Applications within 33 working days.
- Answer all telephone calls within 3 rings.
- Respond to letters, faxes and e-mails within 10 working days, or give an explanation for any delay and an indication of when the query will be resolved.
We make every effort to deliver a high standard to all our service users. However even in the best run organization things can go wrong and you may not be satisfied with the service you receive.
Should you have a complaint or suggestion regarding the Housing advice/Homelessness Service, please contact:
Director of Communities
Housing Services
City Offices
Colebrook Street
Winchester
SO23 9LJ
Telephone: 01962 840 222
Fax: 01962 841 365
E mail housing@winchester.gov.uk
Alternately you can request the 'How to Complain' leaflet which includes a complaints form and explains the complaints procedure in full.
All complaints are treated confidentially and with discretion.
