Housing Options & Homelessness Service

Housing Options Service

The Housing Options Service provides information, assistance and advice to help you to resolve your housing situation by keeping you in your home or by helping you to find alternative accommodation.

Homelessness service

The Homelessness service is an emergency service, and we have a duty to help only those people who meet strict criteria but we will always try to help you to avoid becoming homeless in the first instance. The process will involve an Interview, Investigation and Decision.

Preventing homelessness
There are lots of different services in place to help you to stay in your current home if you would like to explore these options then click on the attachment at the bottom of this page. If you cant stay in your home the next option is to look for a new home again, you can find more information in the attachment at the bottom of this page. You may have more options than you think.

Still threatened with homelessness? If you have considered these options and still believe you could become homeless, you may be entitled to our assistance. We can only usually help you if you have a ‘connection to Winchester’. You have a connection if you have:

  •  Lived in the areas covered by Winchester City Council map (see attachment at end of page) for at least 6 of the last 12 months; or
  •  You have lived with the Winchester district for at least 3 of the last 5 years.
  •  You have a parent, brother or sister who has lived within the Winchester district for at least 5 years
  •  You have permanent employment within the Winchester district.

Contact Us:

You can contact us during office hours 9.00am to 5.00pm in the following ways:

Face to face with a Housing Options Officer at our drop in Triage Service based in the Customer Service Centre 
Email: homelessness@winchester.gov.uk
Telephone: The Duty Line 01962 848 163
Telephone: The Customer Service Centre 01962 840 222
Should you require emergency accommodation outside of normal working hours contact our Central Control team on: 01962 855 335

Preventing Homelessness Strategy 2014-2019

The Council is required under the terms of the Homelessness Act 2002 to produce a Homelessness Strategy. A new 5 year Preventing Homelessness Strategy has been adopted which reflects current priorities and best practice trends in Housing Options services.

The consultation on this strategy commenced with a multi-agency workshop event in June 2013 which examined the effectiveness of existing approaches to homelessness and highlighted gaps in provision and emerging priorities. The detail of this consultation event, workshop outcomes, resulting questionnaire, peer review continuous improvement plan and statistical evidence can be found in the Consultation and Review of Homelessness Report with the overarching themes and needs coming from the report being developed into a ‘top ten’ priorities for consideration across this strategy.

The Preventing Homelessness Strategy 2014-2019 can be found below in attachments.

The Consultation and Review of Homelessness Report can be found below in attachments.

Other Useful Websites:



Citizens Advice Bureau


Money Advice Service


Payday Loans - Know your rights