Tenants Handbook - Supported tenancy service
CHAPTER 10 - SUPPORTED TENANCY SERVICE
The Council has a supported tenancy service to help people who have difficulty managing their tenancy.
Who will the service help?
The supported tenancy service will offer support to:
- People with mental health problems
- Families under pressure
- Substance mis-users
- Vulnerable young people
- People with a learning disability
- People with physical disabilities
- People with sensory impairments
- Ex-offenders with support needs
- Vulnerable older people, where specialist help is needed
What support can be provided?
The supported tenancy team can help you with:
- Life skills and offer advice on meal preparation
- Access social support
- Managing debts
- Managing your income, paying bills etc
- Form-filling and dealing with the
Benefits Agency - Advising on the safe use of appliances
- Helping to organise repairs
- Dealing with neighbour disputes
- Gaining access to support services, healthcare and social care professionals
- Home and personal security
- Resettlement
- Arranging cleaning where appropriate
- Providing social support
Becoming a supported tenant
You can refer yourself for tenancy support by contacting the Customer Service Centre. You can also ask to be referred by your Area
Once we receive your referral, a Supported Housing Officer will arrange to visit you to discuss your support needs and to confirm if you are eligible for the service. We can discuss your needs with you and any authorised representatives to decide how we can help you if you agree to receive tenancy support.
As a supported tenant you will be given a named support worker from a local voluntary agency depending on the type of support you need, or you will receive support from an officer from the Supported Housing team. Your support worker or Supported Housing Officer will help you resolve any issues with your tenancy, maintain your independence and keep your home.
Am I eligible for support?
You will qualify for tenancy support if you:
- Have an identifiable support need
- Are vulnerable
- Find it difficult to cope with your tenancy
- Have difficulty living independently
- Agree to accept help from the support service
For further advice or to apply for the service, please call the Supported Housing team.
