Tenants Handbook - How to contact us

CHAPTER 1 - HOW TO CONTACT US

Correspondence address
Landlord Services
Winchester City Council
City Offices
Colebrook Street
Winchester
SO23 9LJ

Customer Service Centre

Telephone: 01962 840 222
Fax: 01962 841 365
E-mail: customerservice@winchester.gov.uk or
housing@winchester.gov.uk
or complete an on-line enquiry form
Website: www.winchester.gov.uk
Text number: 01962 878 982 (for customers who are deaf, hard of hearing or speech impaired)
SMS text: 07797 877 004

Out of hours emergency repairs
01962 865 405

From 5.00pm to 8.30am on Monday to Thursday; and
From 4.30pm on Friday to 8.30am on Monday

All other out of hours emergencies involving council property or services
01962 865 407

Central Control
01962 855 335

Winchester Lifeline
01962 856 488

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Tenant Involvement Team
(Freephone) 0800 716 987

Please see chapter 14 for A to Z of useful contacts.

OPENING HOURS

Customer Service Centre
8.30am to 5.00pm, Monday to Thursday
8.30am to 4.30pm, Friday

Cash Office
8.45am to 4.00pm, Monday to Friday