Services and Communal Repairs
You can report a repair:
by writing to us at
Housing Landlord Services
City Offices
Colebrook Street
Winchester
SO23 9LJ
in person at the City Offices, Colebrook Street, Winchester (opening hours below)
by telephone on 01962 848172 or 01962 848174, or
by fax on 01962 841365
City Offices 8.00 am - 6.00 pm Monday - Friday
When will the work be done?
When you report a repair, we will decide how urgent the work is and will place it in one of the categories shown below. The notes below give a brief indication of the type of work placed in each category and how soon the repair is likely to be carried out.
Category
A - Emergency Repairs - these will be carried out within 24 hours. This category only includes work necessary to prevent danger to life or extensive damage to your property. If you call the Council out for work which is not an emergency, you may be charged.
B - Urgent Repairs - these will be carried out within 5 working days. This category covers works required to prevent you suffering undue inconvenience or further damage occurring to your property.
C - Priority Repairs - these will be carried out within 12 working days. These include minor repairs which are non-urgent and not an emergency as defined.
D - Routine Repairs - these will be carried out within 30 working days. This category includes all other minor repairs.
E - Planned Maintenance - this covers major items of replacement throughout a number of properties, such as works of a structural nature. These works tend to be expensive and there may be long delays before they are carried out.
