Information Management and Technology

Electronic government is about using new technologies to help us provide more accessible, convenient and cost effective services. The aim is to give residents more choice about how and when they access services using electronic channels like the internet, digital television, mobiles phones and call centres.

E-Government also gives us an opportunity to provide more responsive services to residents. Technology can enable us to be more open about what we are doing, let citizens get involved and allow us to tailor our services to meet customer needs better.

Implementing Electronic Government (IEG) statements
IEG statements are corporate plans which set out how local councils are approaching the task of e-enabling service delivery, including progress achieved.

For the past five years, all councils have been asked to submit a yearly report to the Government showing progress towards meeting the e-government target.

To date, the IEG process has been extremely successful in engaging councils and in promoting a corporate approach to tackling e-government. At the national level, the IEG process also provides a valuable source of information from which the Government can identify progress in implementing electronic local government. There have been six statements written for each council. Links to each of these statement can be found following the link on the right

A vision for the future
E-Government is not about replacing traditional methods of contacting us or obtaining services in person or in writing. It is about using the latest technologies to improve these systems and offer new ways of dealing with us.

Some of our services could look very different in the future. Over the coming months and years we will look to develop many more ways to provide information and services that are:

• Joined-up in ways that are useful and make sense to citizens
• Accessible at times and places that are convenient to citizens
• Delivered seamlessly so that we are working together and with others to share information to enable citizens to get information about one or more services without any fuss
• Delivered or supported electronically giving the community faster, more reliable and better value services
• Open and accountable so that it is easier to get information about us, what we do and the way we work, easier to contact us by a wider variety of means and easier for citizens to get involved in decision making.
• Used by citizens providing opportunity for all sections of the community to take advantage of new ways of accessing councils.