Park and Pay by Phone FAQs
Who are PayByPhone and what do they have to do with Park and Pay?
PayByPhone is the company that has provided the technology that runs the Park and Pay by Phone Service and is a leading provider of mobile payment systems. For more information and online registration visit the PayByPhone Website (www.paybyphone.co.uk)
Are there any extra charges when I use Park and Pay?
There is a small service charge made when using Park and Pay for the convenience and benefits that the system provides. The service charges are as follows:
- 10p for each parking charge of less than £2.00
- 20p for each parking charge of more than £2.00
- 10p for each text message reminder sent
- 10p for each text message confirmation sent
- 10p to extend to the duration of the parking period
Can I use My Smart Phone to Park and Pay By Phone?
PayByPhone now has apps available for Apple IOS, Blackberry and Google Android devices.
The apps help you to register with ease, securely pay for parking, monitor and extend parking sessions remotely, manage your account details and even help remember where you parked your vehicle.
Click on the relevant link below to download the app now for FREE!
Can I use a landline to Park and pay?
You can use a landline to Park and Pay but you will need to enter your 11 digit account number and also your PIN Number as the system is set up to recognise mobile phone numbers.
Do I have to pre-register to use the Park and Pay Service?
You do not need to pre-register to use the Park and Pay Service as it can be done when you pay for your first parking session. However if you prefer, you can register online at the PayByPhone Website before you go to the car park.
Once you have registered with PayByPhone, you will be able use the PayByPhone system at any other car park/on-street location in the UK where PayByPhone operates. Please click here to see the car parking areas within the UK where payment can be made with PayByPhone.
What happens if my Park and Pay payment was unsuccessful?
If you phoned to make payment, you will hear a message informing you that your parking has failed. You will then be asked to enter new card details.
If you sent a text message, you will receive a text informing you that your parking has failed. You will then be given instructions on how to enter new card details.
What happens if I pay twice by mistake?
If you think you have paid twice, then call the Pay by Phone number 01962 433 433 to check. You can also check all your transactions by logging into your online account and selecting 'Transactions'
Can I get a refund if I make a mistake?
If you have paid twice for your parking because you entered the incorrect information, you will be entitled to a refund. Please ensure you check all your transactions by logging into your online account and selecting 'Transactions'.
What happens if I enter an incorrect Vehicle Registration Number when using Park and Pay?
Once the Park and Pay session has been confirmed the details cannot be changed. If this does happen then a Civil Enforcement Officer should be informed to avoid a Penalty Charge Notice being issued. If you call Parking Services on 01962 848 346 then somebody will be able to help you and inform the Civil Enforcement Officer on duty.
If you change your vehicle at any time then you will need to change your vehicle details in your account on the PayByPhone Website or through the automated telephone system.
What happens if I enter the wrong car park location code when using Park and Pay?
A location number cannot be changed once a transaction has been confirmed (i.e. during an existing parking session), therefore you will need to make a new transaction with the correct location number.
Can I pay for my parking before I arrive with Park and Pay?
There is nothing to stop you paying for parking before you arrive - but you cannot be sure of finding a space, and your parking session will start from the time you confirm the transaction.
What happens if I lose telephone signal or my battery goes flat whilst calling Park and Pay?
If your telephone signal is lost while entering details to Park and Pay, you will need to call again and will be asked for any details that the system did not register.
If your battery runs out before you are able to pay for, or extend your parking, you should call from a nearby landline. You will need to manually enter your 11 digit mobile phone or account number. If this is not possible you can still use the coin operated Pay and Display machines.
